What You'll DoHere's how you'll help us bring our mission to life and show up as a Trusted Partner: - Lead, coach, and develop a team of Accounts Receivable Collectors responsible for managing receivables across sixteen PracticeTek brands, driving accountability, productivity, and continuous improvement.
- Drive working capital improvements through proactive management of collections strategies, customer payment behavior, delinquency trends, write-off reduction initiatives, and recovery programs.
- Prepare and present weekly and monthly AR reporting packages for Finance leadership, including aging analysis, cash collections performance, collector productivity, churn reporting, write-offs, recovery metrics, and sales-to-cash conversion trends.
- Partner with the Controller, CFO, Billing and Revenue Operations, Customer Success, and business leaders to identify collection risks, improve payment performance, support system migrations, and drive strategic initiatives impacting working capital.
- Develop and deliver executive-level reporting and business insights covering AR aging, cash collections, collector performance, sales-to-cash conversion, churn trends, write-offs, recovery performance, and portfolio health to Finance leadership.
- Evaluate and implement process improvements, automation opportunities, and collection strategies that improve efficiency, scalability, customer experience, and financial outcomes across the organization.
- Lead the strategic roadmap for Accounts Receivable technology, including ownership of the recently implemented Zuora Collections module, ensuring the platform delivers measurable improvements in cash collections, aging performance, collector productivity, forecasting accuracy, and executive reporting.
- Manage third-party collection agency relationship, monitor recovery performance, and recommend escalation strategies for delinquent accounts.
How Success is Measured Here's how we'll know you're making an impact and raising the bar: - Achievement of monthly and quarterly cash collection targets.
- Reduction in aged receivables, including measurable improvement in 90+ day and 121+ day delinquency balances.
- Accuracy, timeliness, and effectiveness of executive reporting delivered to the Controller, CFO, and Finance leadership team.
- Continuous improvement in key AR metrics including DSO, collection rates, writeoff trends, dispute resolution timelines, and third-party recovery rates.
- Increased automation and collector productivity through effective use of Zuora Collections.
- Development and performance of the collections team, including productivity metrics, quality standards, and employee engagement.
- Successful identification and execution of process improvements that enhance cash flow, reporting visibility, operational efficiency, and customer payment outcomes.
What You Bring Your unique talents are what make you shine. For this role, success looks like: - Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
- Seven (7)+ years of progressive Accounts Receivable, Collections, Revenue/Billing Operations, or related finance experience, including at least three (3) years leading high-performing teams.
- Experience managing accounts receivable functions supporting multi-entity, multibrand, or high-growth SaaS organizations with recurring revenue models.
- Strong financial reporting and analytical capabilities with experience preparing executive-level reporting and business insights for senior leadership.
- Demonstrated ability to analyze large data sets, identify trends, forecast cash collections, and drive data-informed decision making.
- Experience with ERP, CRM, and billing platforms such as NetSuite, Salesforce, Zuora, Chargebee, Stripe, or similar financial systems.
- Advanced Excel and reporting skills with experience building dashboards, KPIs, and operational performance metrics.
- Exceptional leadership, communication, stakeholder management, and problem solving skills.
- Commitment to fostering a culture of accountability, continuous improvement, collaboration, and customer focus.
Ready to Join? If you're excited to bring your ideas, energy, and expertise to a team that's shaping the future of healthcare, we can't wait to hear from you. Apply today and let's make healthcare simpler, smarter, and Better.Together.
The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate's skills and experience. For this position, we reasonably expect to pay between $120,000 and $125,000 annually. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.
