Job DescriptionThe Account Manager Level 3 is responsible for delivering best-in-class client experiences when working with The Collective. The Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Account Manager will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans.
This position is based on Fullerton, CA., Pleasanton, CA., Plano, TX, Itasca, IL., NYC, NY or Boise ID. We currently require employee to work 2 days in the office to support collaboration and engagement. Regular and reliable attendance is an essential function of this role.
Main responsibilities:- Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer
- Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans
- Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network
- Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking
- Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns
- Support and collaborate with merchandizing partners
- Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service
- Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions
- Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership
- Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets
- Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome
- Monitor and report on key metrics in-flight as relevant to keep customer up to date on the over value of their media investment
- Continuously monitor, learn and develop knowledge of retail media landscape
- Client travel as needed
We are looking for candidates who possess the following:- 6 plus years of Media/Retail/Account Management Experience
- Exceptional organization and process development skills
- Strong ability to storytell with data
- Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP Level
- Strong ability to foster partnerships with merchandizing partners
We also provide a variety of benefits including:- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values - Click below to view video: ACI Values
A copy of the full job description can be made available to you.
#LI-AL1
About the TeamPay Transparency:Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications.
Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.
