We have an exciting opportunity to join the Account Executive team in the Customer Support organization. In this critical role, you will establish and maintain customer relationships with commercial, industrial, municipal and other customers as assigned.
This role will position Eversource as the highest performing provider of electric delivery services, and customer focused solutions. Serves as the strategic ally with customers, public officials, trade allies, and community leaders. Listens to customers, becomes knowledgeable regarding their business, identifies energy-related opportunities to assist customers to improve their business, and provides solutions to energy-related problems.
Serve as an expert and trusted advisor to customers developers and contractors. Serves as project manager for new electric service applications following the engineering and construction from beginning to end. Provides customized, prompt, and creative options/solutions for customers and prospective customers to retain and grow revenues.
Manages the delivery of Eversource products and services to increase revenue and meet customer needs. Serves as a team leader on specialized internal and external cross-functional teams, as necessary, to develop customer solutions and attain revenue, customer satisfaction and customer loyalty. Mentors account executives to enhance skill sets and assumes Strategic Accounts Manager responsibilities when required.
Essential Functions:- Establishes and maintains customer relationships with commercial and industrial customers as well as municipal and other customers as assigned.
- Positions Eversource as the highest performing providers of electric delivery services, and customer focused solutions. Serves as the strategic ally with customers, public officials, trade allies, and community leaders.
- Listens to customers, becomes knowledgeable of their business, identifies energy-related opportunities to assist customers to improve their business, and provides solutions to energy-related problems.
- Provides customized, prompt, and creative options/solutions for customers and prospective customers to retain and grow revenues.
- Manages the delivery of Eversource products and services to increase revenue and meet customer needs.
- Serves as project manager for New Electric Service Requests for assigned Customer base and ensures developers, contractors and Customers adhere to Eversource's Line Extension Policies
- Serves as a team leader on specialized internal and external cross-functional teams, as necessary, to develop customer solutions and attain revenue, customer satisfaction and customer loyalty.
- Serves as the primary point of contact and transacts all Eversource business with assigned major customers with a focus on customer service.
- Performs the more complex analysis of customer's energy management, use and needs; including, but not limited to, power quality and reliability issues, energy efficiency, sustainability, distributed energy initiatives, rate and billing analysis, as well as metering and recording strategies.
- Maintains account contacts and other pertinent information for all assigned customers. Enters data into CRM database systems.
- Enhances, shapes, and builds relationships and partnerships with the Company's most complex customers, including community and business leaders. Develops multiple points of contact and relationships with assigned customers.
- Gathers information; probes and analyzes customer needs; diagnoses customer service or equipment problems. Serves as team leader to create and provide customized options and solutions. Recommends priorities on how company resources will be allocated. Prepares and presents options and solutions to gain customer commitment. Arranges for the implementation of customer solutions and follow-up; provides technical assistance as needed.
- Assists Strategic Accounts Manager in tracking progress on meeting or exceeding Key Performance Indicators, while actively working toward accomplishing these goals.
- Actively supports Operating Company during storms, power interruptions or other emergencies. Serves as liaison to major customers and municipalities during emergencies.
- Participates in strategic teams as requested, to provide ideas and perspectives to improve operational processes.
- Identifies and develops revenue growth opportunities with new and existing customers, contacts potential new customers.
- Anticipates and proactively reports, recommends, or initiates action to address situations or problems that may impact a customer. Interprets federal, state and local regulations and their impact on customer's electric utility related activities with assistance from legal, regulatory and other relevant departments.
- Participates in a leadership role in customer, trade ally, professional, civic, and community organizations and conferences, as deemed appropriate by management.
- Assists Community Relations department with program activities as appropriate.
- Participates in support and monitoring of Company environmental and safety goals and initiatives.
Qualifications:Technical Knowledge/Skill:
- Demonstrates and exhibits ability to multi-task and work in a challenging environment to meet requests and expectations of multiple customers and company objectives in a timely fashion.
- Strong communication, interpersonal, presentation, negotiation, and persuasion skills both verbal and written.
- Strong Computer Skills in Microsoft Excel, Word, PowerPoint and C2 knowledge is required.
- Maintains and demonstrates ability to build on current and potential relationships with assigned customers, public officials, and community-based leaders.
- Demonstrates initiative and ability to make decisions based on logical assumptions and accurate information to achieve both company and customer satisfaction.
- Ability to effectively apply technical and analytical concepts to enhance customer satisfaction while achieving Eversource's goals and objectives.
Education:
- Requires a bachelor's degree in business, a related discipline, or equivalent relevant experience.
Experience:
- Five (5) plus years of related experience in account management, engineering services, customer service, or other related industries.
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Competencies:Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits: Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$126,300.00-$140,330.00
Worker Type:Regular
Number of Openings:1
Emergency Response:Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
