Role DefinitionManages relationships, satisfaction scores, grows and maintains the business processes and workflows with a key group of customers or business partners
Responsibilities• Ensuring up-to-date CRM information is maintained in customer database.
• Identifying and developing business relationships with key customers, key influencers, dealers and senior leaders, and establishing self as an expert resource.
• Management of customer satisfaction target and corporate goals and metrics.
• Understanding of information systems processes and data flows.
EDUCATION/EXPERIENCE: A 4-year college or university degree and a minimum of 2 years exempt experience in property and casualty insurance or risk mitigation is recommended if the job role is assigned to Insurance; or a minimum of 2 years exempt experience in the administration of program enrollments, creation and communication of program processes and implementation of process improvements is recommended if the job role is assigned to Aftermarket Solutions. If assigned to Insurance, must be licensed as a Property & Casualty insurance agent in the State of Tennessee within 1 year of job placement. Previous work experience must be progressively increasing in responsibility and accountability and demonstrate an ability to gain in knowledge, skills and responsibility such that a level of full competency can be reached. Equivalent experience may be substituted for education.
Skill DescriptorsIndustry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications:Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
CRM Strategy Design and Implementation: Knowledge of Customer Relationship Management (CRM); ability to design and run CRM applications to acquire, grow and retain profitable customer relationships.
Customer Relationship Management (CRM): Knowledge of Customer Relationship Management (CRM) concepts and strategies; ability to evaluate CRM applications and improve CRM business processes.
Additional Information:
This position requires incumbents to be onsite in the Nashville main office 5 days per week. Compensation & Benefits:
Summary Pay Range:
$74,124.00 - $118,608.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary of the benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.) *
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
* These benefits also apply to part-time employees
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties, and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:October 2, 2026 - October 9, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
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