Job DescriptionAllied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.
Salary Range: $85,680 - $95,680 / yearDoD Clearance is not required at time of application. Allied Universal will assist in obtaining the clearance if not already DoD Cleared.This is an in-office position based in Baltimore, MD. Relocation Assistance may be provided.RESPONSIBILITIES:- Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
- Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
- Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
- Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
- Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)
QUALIFICATIONS (MUST HAVE):- High school diploma or equivalent
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
- Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
- Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
- Experience in leading, developing, and retaining a dynamic team while building positive client relationships
- Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
- Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
- Proficiency in web-based applications and computer systems, including Microsoft Office
- Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
- Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)
PREFERRED QUALIFICATIONS (NICE TO HAVE):- College degree in Business Administration or a law enforcement-related field
- Law enforcement, military, and/or contract or proprietary security services, or facility management experience
- American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
- Previous payroll, billing, or scheduling experience
- Aptitude with security systems: CCTV, access control, and badge administration
- Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)
BENEFITS:- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company's 401(k) plan
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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