Job DescriptionSecurity ManagerThe Security Manager takes the lead on all security-related matters at the District and reports to the District Manager, who is ultimately responsible for the full implementation of Expeditors Security Standards at the District.
- Supporting full implementation of Expeditors Security Standards.
- Educating colleagues and Service Providers regarding security in order to enhance an overall culture of security in the face of potential resistance.
Tasks and DutiesAdministration- Manage and operate security systems (Security, Health and Safety Portal, CCTV, intrusion alarm, access control, etc.)
- Coordinate timely completion (within 90 days) of outstanding Security Corrective Actions.
- Preventive Actions with appropriate parties, and communicate issues to the District Manager and Regional Security Manager/Director.
- Be a part of the District Business Review meeting to discuss security-related issues, concerns, and best practices.
- Coach employees and management on how to complete incident reporting per the Security Incident Reporting Standard.
- Take the lead on all district security incident investigations, in coordination with Regional and CHQ Security.
- Support Business Continuity Plan development and testing.
Communication & Security Awareness- Facilitate the development of a security-conscious mindset within the district.
- Own and report on all security-related communication with the following parties:
- Expeditors District o Local police department
- Customers o Service Providers
- Regional / CHQ Security and Cargo Signal Teams
- Support product and account management as needed with:
- Security matters related to port authority, carriers, warehouses, AEO and CTPAT programs, etc.
- Sales initiatives and facilitation of customer-specific security requirements
- Support Cargo Signal sales engagements, as needed o Customers' security teams including involvement in preparing for any customer security audits.
- Keep district management and sales up to date on new security initiatives, training material and security-related information provided by the Regional / CHQ Security.
Operational Performance Standards; Cargo Security Regulations- Ensure 100% district compliance with all local security regulations, in coordination with district compliance officers.
- Ensure 100% district compliance with all Operational Performance Standards (Expeditors Security Standards).
- Conduct Security & Safety on-boarding orientation with new Service Providers.
- Conduct Service Provider Risk Reviews to confirm 100% compliance with the Security & Safety Notice.
- All non-compliant items on the Risk Review must be communicated to the Service Provider Manager and/or applicable Department Manager at the district who is responsible for following up and resolving each issue with the Service Provider within 90 days.
- Must monitor for resolution of open action items at the 90 and 180 days to determine appropriate security status.
CTPAT/AEO/Other WCO Program Requirements- Be familiar with the background of, and Expeditors' participation in, the CTPAT program and/or local AEO / WCO program.
- Understand how to prepare for a CTPAT/AEO validation visit using the CTPAT Validation Process Flow Chart.
- Follow process for comprehensive recap after a validation visit.
- Understand the benefits of CTPAT as it related to business resumption as supported by the branches business continuity plan.
Training- Deliver and/or facilitate security-related district-trainer-led courses as required/requested.
- Deliver Facility Lockdown Orientation and Trash Inspection training.
- Communicate security standards in detail levels according to job functions.
- Attend the Security Manager conference calls, as required.
Developmental Training Requirements- Achieve Level I Trainer Certification by completing the Facilitation Course (within 6 months).
- Achieve Level I Supply Chain Security Certification (within 6 months).
- Successfully complete all training on the Security development map (within 9 months).
- Additional Suggested Courses: The Negotiation Course.
- Additional Security Industry Certifications: Physical Security Professional (PSP); Certified Protection Professional (CPP).
Physical Demands- Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
- The ability to work off-site
- Functions performed primarily while seated at desk
Environmental Health and Safety ManagerThe Environmental Health and Safety Manager takes the lead on all health and safety-related matters at the District and reports to the District Manager, who is ultimately responsible for the full implementation of Expeditors Environmental Health and Safety Standards at the District.
- Supporting full implementation of Expeditors Environmental Health and Safety Standards.
- Educating colleagues and Service Providers regarding safety in order to enhance an overall culture of safety in the face of potential resistance.
Tasks and Duties- Manage implementation of all applicable local compliance to Environmental Health and Safety procedures, laws, and regulations.
- Manage Environmental Health and Safety systems (fire alarms, extinguishers, forklifts etc.; related Health and Safety items) as required.
- Own reporting and management of workplace safety incidents and near misses, including root cause analysis and risk mitigation. Manage investigation and closure of workplace safety incidents and near misses within 30 days.
- Coordinate timely completion within 90 days of outstanding Environmental Health and Safety Improvement Opportunities with appropriate parties, and communicate issues to the District Manager and Regional Safety Manager/Director.
- Be a part of the District Business Review meeting to discuss environmental health and safety related issues, concerns, and best practices.
- Educate employees/management on how to complete incident reporting. Communication & Health and Safety Awareness
- Facilitate the development of an environmental health and safety conscious culture at the District
- Own and report on all health and safety related communication among the following parties: Expeditors District (especially in the warehouse) o Regional and CHQ Environmental Health and Safety teams o Service Providers o Customers (communicating our standards)
- Support sales and account management as needed with: o Environmental health and safety matters related to jurisdiction, carriers, warehouses, etc. o Customer-related health and safety inquiries
- Customers health and safety teams including involvement in preparing for any customer health and safety audits Keep District management and sales up to date on new health and safety initiatives, changes in local laws and regulations, training material and health and safety related information provided by the Regional Safety Manager/Director.
- Promotion of the Global / Local Program (ex. safety flyers, signage). Operational Performance Standards
- Ensure 100% District compliance with all local health and safety regulations, in coordination with any District / external compliance officers
- Ensure 100% District compliance with all Operational Performance Standards (Expeditors Environmental Health and Safety Standards)
- Perform Risk Assessments of all facilities in order to identify hazards and mitigate risk to employees and visitors
- Compliance with local procedures (ex. PPE) Training
- Deliver health and safety related trainer led courses as required/requested
- Facilitate external training sessions where applicable
- Communicate health and safety standards in detail levels according to job functions
- Attend the monthly Environmental Health and Safety Manager conference calls
QualificationsSkills and Qualifications- Written and verbal communication skills
- Listening skills
- Leadership
- Emotional intelligence
- Leading change
- Adaptability
- Presentation skills
- Analytical thinking
- Problem solving
- Strategic Planning
- English language proficiency
- Must be proficient in Excel, PowerPoint and Word
- Influences others to action
- Minimum four years Expeditors/industry experience
Expeditors Core Competencies- Exceptional Customer Service:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Personal Growth and Development:
Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Security Manager Job-Specific Competencies- District Security Operations Expertise
Collects, evaluates and responds to information concerning potential security threats to include cybersecurity. Supports full implementation of Expeditors' Security Standards. Coordinates timely completion of all security-related functions to include timely action of Security Corrective Action/Preventative Actions with appropriate stakeholders. Maintains contacts with local and State law-enforcement. Supports Business Continuity Plan development and testing.
Proactive and organized for continuous and productive monthly call activity so that: calls are scheduled two weeks in advance, call schedule is full for the following week, completed call and joint call expectations are achieved monthly.
- Security Incident Response
Leads all District Security incidents investigations whilst coordinating with Regional and CHQ resources. Collaborates and leads District employees and Management on completing and investigating Security Incidents in a timely manner.
- Government and Industry Security Program Expertise
Knowledgeable about security regulatory programs that affect the specific services Expeditors provides to our customers (both Government and Industry). For example: CTPAT; AEO; EC300; TAPA; ACAS; etc. Able to confidently present to and interact with internal and external stakeholders, including customers and governmental officials.
Manages and operates security systems (e.g. CCTV, intrusion alarm, access control, etc.) according to security requirements.
- Service Provider Security Evaluation
Collaborates with the District Service Provider Manager to ensure Service Providers meet Expeditors' Security Standards and general security controls.
Environmental Health and Safety Manager Job-Specific CompetenciesDistrict Health and Safety Operational ExpertiseMonitors and assesses un-safe conditions and develops measures to mitigate the risks of related hazards (including performing Risk Assessments). Supports full implementation of Expeditors' Safety Standards in compliance with all additional local guidelines. Coordinates timely completion of all safety-related functions to include action of Safety Corrective Action/Preventative Actions with appropriate stakeholders. Supports Business Continuity Plan development and testing.
