5-10 years in security management, preferably in retail or large venues.
Experience leading security teams and managing contractors.
Knowledge of emergency management and risk assessment.
Excellent communication and decision-making abilities.
Responsibilities
Develop and improve the security strategy for the shopping center.
Lead and mentor security staff, ensuring effective operations.
Conduct risk assessments and recommend mitigation measures.
Manage emergency response for various incidents and ensure documentation.
Develop emergency plans and conduct training drills for staff.
Foster relationships with tenants to address security concerns and enhance guest experience.
Oversee security technology systems and recommend improvements.
Benefits
Opportunity for professional growth and leadership development.
Engagement in strategic planning and operational improvements.
Collaboration with law enforcement and emergency services.
Dynamic and diverse working environment in a large public venue.
Full Job Description
Key Responsibilities
Leadership & Strategy
Develop, implement, and continuously improve the shopping center's comprehensive security and safety strategy.
Lead, mentor, and evaluate security management staff, officers, and contracted security teams.
Establish security policies, procedures, and post orders aligned with industry best practices.
Operations & Risk Management
Oversee daily security operations, including patrols, access control, CCTV monitoring, and crowd management.
Conduct regular risk assessments and vulnerability analyses; recommend mitigation strategies.
Manage incident response for emergencies including medical situations, theft, active threats, severe weather, and evacuations.
Ensure proper documentation, reporting, and follow-up for all incidents.
Emergency Preparedness
Develop and maintain emergency response plans, business continuity plans, and evacuation procedures.
Coordinate and lead emergency drills and training exercises for staff and tenants.
Serve as the primary security liaison during critical incidents.
Tenant & Guest Relations
Partner with tenants to address security concerns and support loss prevention efforts.
Ensure security operations enhance the guest experience while maintaining a visible and professional presence.
Respond to escalated tenant, guest, and employee safety concerns.
Law Enforcement & External Partnerships
Maintain strong working relationships with local police, fire departments, EMS, and homeland security agencies.
Coordinate joint operations, special events security, and investigations as needed.
Act as the primary point of contact for external security agencies.
Budget & Administration
Develop and manage the security department budget, including staffing, technology, and training.
Oversee contracts for third-party security vendors and technology providers.
Ensure compliance with local, state, and federal regulations, as well as company policies.
Technology & Systems
Oversee security technology systems including CCTV, access control, alarms, radios, and incident management platforms.
Evaluate and recommend new technologies to enhance safety and operational efficiency.
Qualifications
Required Qualifications
Minimum of 5-10 years of progressive security management experience, preferably in retail, shopping centers, hospitality, airports, stadiums, or large public venues.
Proven experience leading large teams and/or contracted security providers.
Strong knowledge of emergency management, risk assessment, and incident command principles.
Excellent leadership, communication, and decision-making skills.
Preferred Qualifications
Advanced degree or professional certifications (CPP, PSP, CEM, or similar).
Experience working closely with law enforcement or public safety agencies.
Bachelor's degree in Criminal Justice, Security Management, Business Administration, or a related field (or equivalent experience).
Background in crowd management, special events security, or large-scale venue operations.
Familiarity with retail loss prevention and customer-focused security environments.
Key Competencies
Strategic thinker with strong operational execution
Calm, decisive leadership under pressure
Strong interpersonal and relationship-building skills
High level of integrity and professionalism
Ability to balance safety, security, and guest experience
