JP Morgan Chase & Co.

Securities Services - Client Service - Vice President

JP Morgan Chase & Co. • $130K — $180K *
Boston, MA 02115In-Person
Finance & Insurance
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 5-7 years of client management experience in a financial services environment.
  • Strong communication and diplomacy abilities with a knack for influencing stakeholders.
  • Proven problem-solving skills in complex, dynamic situations.
  • Capacity to work independently and prioritize effectively in high-pressure environments.
  • Attention to detail with a commitment to quality in task execution.
  • Demonstrated leadership and accountability in service delivery.
  • Proficiency in Microsoft Office Suite, especially Excel, PowerPoint, and Word.

Responsibilities

  • Oversee a diverse portfolio of asset manager clients in Securities Services.
  • Ensure clients receive exceptional service and effectively manage their expectations.
  • Act as the main point of contact for all service-related inquiries and issues.
  • Swiftly resolve complex client issues through cross-departmental collaboration.
  • Establish governance processes to monitor service levels using KPIs.
  • Influence operational improvements to enhance efficiency and reduce risk.
  • Champion client needs and advocate for them across the business.

Benefits

  • Comprehensive health and wellness programs.
  • Opportunities for professional development and training.
  • A collegial and inclusive work environment.
  • Access to a global network of resources and expertise.
  • Employee wellbeing initiatives and support.
Full Job Description
Job Description

Join a high-performing team in New York, where your expertise in client service will drive impactful change for a leading global asset manager. As a VP Client Service Manager, you'll be the advocate for our clients, ensuring their needs are at the forefront of every decision and delivering best-in-class service across Securities Services.

As a VP Client Service Manager, you will oversee a portfolio of asset manager clients, ensuring exceptional service delivery across Custody, Fund Administration, and Investment Middle Office. You'll act as the key contact and escalation point, resolve complex issues, and drive operational improvements. Your role is pivotal in maintaining high standards, influencing business partners, and championing client needs.

Job responsibilities
  • Oversee a portfolio of asset manager clients within Securities Services.
  • Ensure exceptional service levels for clients and manage their expectations in coordination with business partners.
  • Serve as the key contact and escalation point for clients, stakeholders, and the business for all service-related matters.
  • Resolve complex client issues promptly and effectively, collaborating across departments to secure business alignment.
  • Establish and manage a governance process covering all products, utilizing KPIs and RAG ratings to monitor service levels.
  • Improve efficiency and reduce risk by enhancing the operating model and influencing client behaviors.
  • Ensure accurate and timely fee billing for all products.
  • Define and manage remediation projects to address areas where service is not meeting client expectations.
  • Act as the client advocate across the business, driving impactful change and ensuring client needs are prioritized.
  • Engage in direct client communication and broker successful outcomes to difficult and complex issues.

Required qualifications, capabilities, and skills
  • Experience in client management and presentation, with the ability to develop strong client relationships and lead meetings.
  • Strong communication and diplomacy skills, able to influence and manage across a large virtual team.
  • Problem-solving skills for complex, dynamic situations requiring in-depth evaluation and stakeholder input.
  • Ability to work independently, multi-task under pressure, and prioritize key tasks effectively.
  • Attention to detail and pursuit of quality in task completion.
  • Leadership skills, taking ownership of issues and holding partners accountable for service delivery.
  • Proactive approach to identifying and resolving sub-optimal processes.
  • Strong understanding of products and client organizations, including strategy and objectives.
  • Appreciation for a diverse workforce, leveraging differences for organizational success.
  • Ability to incorporate risk and control parameters into daily activities.
  • Self-reliant, results-oriented, and able to maintain a positive attitude under pressure.
  • Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook.

Preferred qualifications, capabilities, and skills
  • Experience in an operational environment, particularly in securities services or supporting exchange traded funds.
  • Knowledge of CIB products and enthusiasm to develop expertise across the Securities Services Industry.


About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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