Citi is seeking an AVP candidate within Markets Operations supporting our Exchange Traded Derivatives, OTC Clearing, and FX Prime Brokerage business. Specifically, the role will have a high degree of focus on the tracking and resolving of cash exceptions for Exchange Traded products (Listed Futures - ETD) on markets where CITI provides clearing and brokerage services. This includes markets in North America, EMEA and APAC regions. The role requires some knowledge in ETD products and experience on how these products are correctly setup. The candidate will assist in the investigation of breaks using CITI systems to determine resolutions.
The candidate will report into the Team leader responsible for GLOBAL Fees, Interest and Commissions Remediation and Controls and be expected to work with peer colleagues in Tampa, London, and Mumbai to assist with break tracking and remedy. The role will join a team of 7 people and will be at the individual contributor level with a high degree of autonomy on investigation, identifying and tracking trends. There is a future significant systems upgrade where the candidate will be expected to contribute to design, testing (UAT) and roll-out.
Responsibilities:- Investigate and resolve daily exceptions related to fees, interest, and commissions, partnering with Trade Management, Client Services, Reconciliations, and Brokerage teams to identify root causes, drive timely remediation, and minimize operational risk.
- Execute and enhance daily control processes to monitor schedule-related static data setups, ensuring data accuracy, completeness, and adherence to established governance and operational standards.
- Provide regular updates and stakeholder communication on recurring issues, control breaches, and system limitations, coordinating across business, operations, and technology teams to drive transparency, issue resolution, and process improvements.
- Identify opportunities to improve controls and simplify processes and take ownership to effect change.
- Drive and lead project initiatives relating to team to ensure resource management and execution of key deliverables.
- Prepare status updates for key stakeholders in a clear and articulate manner that suits the lens of the audience.
- Adhere to all control, compliance and regulatory requirements impacting function.
- Exception reporting and appropriate escalation of issues to Senior Management.
- Responsible for hiring, training, people development and contributing to regional initiatives on an ongoing basis.
- Provide leadership, direction, strategy, oversight and advocacy for functions and processes supported.
- Provide thought leadership to Senior Management by staying abreast of industry trends, technology advancements and competitor processes and procedures.
- Be fully accountable for ensuring team budget and efficiency targets are met annually.
Qualifications:- 3+ years of relevant experience related to Futures (ETD) Clearing and/or Markets Operations.
- Experience with Reconciliations or Trade matching or Fees and Brokerage relating to ETD products and controls best practices.
- Experience in data analytics
- Experience with FIS, GMI, Consensys, ION, XTP, MSTR would prove beneficial
- Demonstrated strong process improvement
- Ability to communicate in a compelling manner with all levels of management and across functional areas - both written and oral. Across global boundaries
- Ability to operate in a highly matrixed and ambiguous environment, navigate through the global framework, handle conflicting priorities with effective time management and problem-solving skills.
- Deeply curious on the "why" behind the "what". We require someone energetic who has an appetite to continuously improve processes to drive better outcomes and lower risk.
- Logical, analytic and rationale thinker.
- Aptitude for assessing levels of risk and discernment to escalate items of potential concern while addressing remediation plans.
Education:- Bachelor's/University degree or equivalent experience.
Job Family Group: Operations - Transaction Services
Job Family:Securities and Derivatives Processing
Time Type:Full time
Primary Location:Tampa Florida United States
Primary Location Full Time Salary Range:$79,120.00 - $118,680.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:Aug 10, 2026
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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