Sea Logistics Operational Key Account Manager/Client Program Manager How you create impact • Manage order activity for large consumer and industrial accounts, ensuring customer requirements, timelines, and service expectations are clearly understood and executed. • Serve as a trusted communication link between customers, operational teams, customer care locations, and commercial stakeholders. • Build and maintain strong customer relationships through proactive updates, structured follow-up, and timely escalation management. • Clarify and formalize operational requirements, standard operating procedures, service expectations, and account-specific processes. • Monitor operational performance, identify risks, and drive corrective actions to improve service quality and customer satisfaction. • Support implementation of new business, customer projects, process changes, and system set-ups related to freight forwarding operations. • Partner with internal experts to improve processes, increase visibility, and identify opportunities for automation and reporting. • Prepare and present operational updates, KPI performance, root cause analysis, and improvement plans for customer business reviews. What we would like you to bring • At least 5 years of experience in freight forwarding order management, ideally supporting large consumer, retail, manufacturing, or industrial accounts. • Experience managing technical systems used to support order management, customer visibility, reporting, and operational workflows. • A strong communicator who can manage customer expectations, influence internal stakeholders, and bring clarity to fast-moving operational situations. • Customer-focused with a commitment to delivering a consistent, high-quality experience for complex logistics accounts. • Organized and able to manage multiple priorities, timelines, and stakeholder expectations. • Solutions-oriented and confident identifying opportunities to improve processes and service delivery. • Comfortable working independently while collaborating effectively across commercial, operational, and customer-facing teams. • Motivated by improving how complex logistics accounts are managed. This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship. What's in it for you Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary for this role is between $100,000 to $120,000 per year and is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SZ1