Job Summary

We are seeking an experienced SAP Project Manager to lead customer delivery engagements across SAP cloud and on-premise environments. The role will serve as a primary customer-facing contact responsible for coordinating account activities, managing escalations, ensuring service delivery and contract adherence, and supporting customers through their digital transformation journey toward SAP S/4HANA and cloud standardization. The ideal candidate will be comfortable working with senior stakeholders, technical teams, business teams, and SAP delivery organizations to drive customer success, operational stability, and business value.

Key Responsibilities
• Act as the primary customer contact and escalation point for questions, issues, and engagement-related activities.
• Lead customer engagements and ensure seamless alignment across multiple internal and external stakeholders.
• Drive cloud transformation initiatives with key client stakeholders to support S/4HANA adoption and cloud standardization.
• Manage and coordinate account activities across customers, SAP teams, technical service managers, project leads, and other internal stakeholders.
• Build strong customer relationships and act as a trusted advisor to business and IT stakeholders.
• Ensure contractually agreed services are delivered in accordance with customer expectations and established service levels.
• Manage and coordinate service requests and ensure change requests are processed in a timely manner.
• Partner with customer IT departments and business stakeholders to plan and coordinate service activities.
• Engage with management and C-level stakeholders to communicate priorities, risks, service performance, and transformation opportunities.
• Prepare and present monthly and quarterly service-level reporting to customers.
• Identify opportunities to introduce new services and SAP capabilities that increase customer business value.
• Coordinate closely with Technical Service Managers and Project Leads during larger customer projects.
• Support customer digital transformation initiatives while helping manage complexity, mitigate operational risk, and optimize total cost of operations.
• Coordinate delivery across SAP cloud offerings, HANA Enterprise Cloud, SuccessFactors, infrastructure services, and application managed services as applicable.
• Promote adoption of SAP technologies and standardization across customer environments.
• Monitor customer satisfaction, service quality, profitability, and engagement performance.

Required Qualifications
• Experience managing SAP customer delivery, project management, service management, or similar enterprise technology engagements.
• Strong understanding of SAP cloud and on-premise environments.
• Experience with SAP HANA Enterprise Cloud, SAP S/4HANA, or related SAP technologies.
• Strong customer relationship and stakeholder management skills.
• Experience coordinating complex engagements across technical and business teams.
• Ability to manage escalations, service requests, changes, and contractual commitments.
• Strong understanding of service-level management and operational delivery.
• Excellent communication and presentation skills, including experience working with senior management and C-level stakeholders.
• Strong project coordination, organizational, and problem-solving skills.

Preferred Qualifications
• Experience supporting digital transformation initiatives involving SAP S/4HANA and cloud adoption.
• Experience with SAP Cloud Offerings such as SuccessFactors.
• Familiarity with infrastructure services and Application Managed Services, including managed data, testing, and security.
• Experience working with HANA Enterprise Cloud customer engagements.
• Experience acting as a trusted advisor to enterprise customers.
• Experience driving cloud standardization, technology adoption, and operational optimization.