Compensation: $95,000 - 115,000 plus up to 5% bonus, capped at 150%

Job Summary

We are looking for an experienced OTC Process Consultant to drive the design, optimization, and implementation of end-to-end Order-to-Cash processes within SAP environments. In this role, you will collaborate with cross-functional and international teams to translate business requirements into efficient system solutions, ensuring high process quality, compliance, and continuous improvement. You will act as a key interface between business and IT, contributing to digital transformation initiatives and enhancing overall process performance.

Primary Responsibilities

• You act as a trusted advisor to internal stakeholders and take end-to-end ownership for the design, validation, and continuous improvement of business requirements
• You serve as a sparring partner for key business representatives across the 7 G+D divisions
• Together with Global Process Excellence and IT, you design and optimize Order-to-Cash processes (especially Customer Order Management), using agile methodologies and translating business needs into epics, features, and user stories
• You drive and enable the global key user community, ensuring effective knowledge sharing and continuous capability building
• You contribute to rollouts and improvement projects (e.g., conduct fit/gap sessions, support the development of test cases, prepare test requirements, unit testing, supporting end users, etc.)
• Knowledge of Vertex solutions and indirect tax requirements in the United States and Canada is highly desirable. Experience supporting tax determination, compliance, reporting, and SAP integrations within a Vertex landscape is an advantage.
• You support export control and international trade compliance requirements (e.g. sanctions, embargoes, dual-use goods, customs regulations) within OTC processes and system landscapes

Secondary Responsibilities

• Support user acceptance testing (UAT), integration testing, and documentation of test results
• Create and maintain functional documentation, process flows, and training materials
• Deliver training sessions and provide guidance to key users and business teams
• Participate in data migration, data validation, and master data governance activities
• Contribute to global template design and governance frameworks

Qualifications, Experience and Educational Requirements

Work Experience:

• More than 10 years of experience in Order-to-Cash / Customer Demand Management, ideally complemented by technical expertise
• Several years of professional experience in SAP process management
• Experience with SAP ECC and S/4HANA
• Experience in project management and agile delivery approaches; willingness to take ownership and lead initiatives

Skills and Competencies:

• Proven consulting background with strong experience in designing and implementing Customer Demand / OTC solutions in complex organizations
• You have strong analytical and problem-solving skills, with the ability to analyze complex processes, identify improvement opportunities, and derive data-driven recommendations
• Strong ability to translate business requirements into scalable IT solutions
• Good understanding of integrated SAP processes, data structures, and system landscapes
• Excellent communication skills; fluent in English, proficiency in additional languages is a plus
• Self-driven, structured, and proactive working style with a collaborative mindset
• In-depth knowledge of relevant SAP module, particularly SD
• Strong analytical skills as well as a structured and self-reliant working style
• High level of communication and teamwork skills, with experience collaborating in interdisciplinary and international teams
• Intercultural competence
• Fluency in English is essential; additional language skills in Spanish are highly valued

Education:

• Successfully completed degree in Computer Science, Business Informatics, Business Administration, Engineering, or a comparable qualification

Additional Information

*This job description is not intended to be all inclusive. The candidate hired will also perform other reasonable related business duties as assigned by the supervisor. The company reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment.

By applying to this position, you are confirming you possess either a Canadian citizenship, permanent resident status or valid work permit.

Please note: Reference Checks and Credit, Criminal Background Checks will be administered on suitably qualified candidates. Your application will be kept on file for up to two years

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