The SAP Manager will serve as the primary technical, functional, and people leader responsible for driving the successful end-to-end greenfield implementation of SAP S/4HANA within the organization and post-go-live steady-state support.
This role requires directly managing a dedicated team of SAP analysts, contractors, System Integrator and leading cross-functional project teams to design, develop, and deploy SAP modules aligned with business objectives.
The SAP Manager will collaborate closely with stakeholders to architect effective business processes, manage project timelines, handle organizational change management, and ensure adherence to best practices.
Post-implementation, this position transitions to establishing and overseeing support operations, ensuring high system availability, and driving continuous improvement initiatives to optimize system performance.
Duties/Responsibilities:
Team Leadership: Directly manage, mentor team of internal SAP analysts, contract resources and SI resources building technical expertise, promoting knowledge sharing, and fostering a high-performance culture.
Greenfield Implementation: Lead the end-to-end planning, design, implementation, and governance of the greenfield SAP S/4HANA deployment in alignment with business needs.
Stakeholder & Process Architecture: Collaborate with business stakeholders to gather requirements, architect effective end-to-end business processes, translate them into technical specifications, and provide expert guidance.
Deployment & Readiness: Oversee data migration, system testing, user training strategies, cutover to ensure smooth deployment and rapid user adoption.
Support & Operations Management: Define and execute the transition from the project implementation phase into steady-state operations, including managing hypercare and establishing ITIL/ITSM-compliant support structures and SLAs.
Continuous Optimization: Monitor system performance, troubleshoot complex issues, direct Managed Service Provider (MSP)/offshore teams, and implement improvements to optimize SAP functionality and user experience.
Compliance & Standards: Ensure compliance with organizational policies, industry standards, and regulatory requirements related to SAP environments.
Experience:
5+ years of experience managing SAP implementation, configuration, and support.
3+ years of direct people management experience, with a proven track record of developing internal analysts.
Hands-on experience leading at least one full-cycle SAP S/4HANA greenfield implementation using SAP Activate methodology.
Proven experience managing SAP programs, driving organizational change management, and operating in a large-scale enterprise with complex business processes.
Experience collaborating with offshore resources and directing Managed Service Provider (MSP) support teams.
Experience collaborating with business stakeholders and leading organizational change management.
Experience working with cross-functional teams, offshore teams and directing Managed Service Provider teams.
Experience working in specialty chemicals or process-based industries is highly preferred.
Knowledge, Skills & Capabilities:
Excellent communication, conflict-resolution, and stakeholder management skills.
Strong understanding of SAP End-to-End Process areas: Record to Report, Order to Cash, Procure to Pay, Plan to Produce, Asset Acquire to Retire, and Integrations.
Advanced knowledge of integration tools, middleware, and standard SAP S/4HANA extension practices.
Familiarity with IT Service Management (ITSM/ITIL) frameworks for post-go-live incidents, problem, and change management.
SAP certification in relevant modules or project management (e.g., PMP, SAP Certified Application Associate)
Excellent communication and stakeholder management skills
Education:
Bachelor's degree in computer science, Business Administration, Information Technology or related field required
SAP certification in relevant modules or project management preferred
