Job Description

In the assigned Job Role of Package Consultant 1, your Area Of Responsibility will be as below:
• Assist in stakeholder interviews and workshops, capturing and documenting user needs for ERP implementation projects
• Participate in discussions between stakeholders and the design team, to understand technical solutions
• Develop and refine codes to customize and integrate ERP packages, by following detailed design specifications to meet user requirements
• Perform data migration activities by mapping data fields and executing data cleansing under prescribed guidance, for uninterrupted integration
• Conduct and document compliance checks against defined guidelines, to ensure ERP systems align with industry standards and security protocols
• Draft clear and concise documentation detailing steps followed for ERP package customization, to support user training for the team

Your contribution to the team:
• An agile mindset with effective communication and problem-solving skills.
• The ability to work on majority of the areas as part of ERP package implementation, with sector focus
• Passion for innovating solutions that drive progress and meet future challenges.
• A proactive approach to monitoring and resolving production issues
• Commitment to continuous learning, knowledge sharing, and fostering team development

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Required Skill and Experience
• Experience in the utility industry (Power, Water, Gas, District Heating) as:
o Operations/Field Engineer
o Billing Analyst
o Metering Specialist
o Customer Service/Back-office Associate
o SAP end user in metering, billing, or payment processes
• Strong interest in building a career in SAP IS U.
• Basic understanding of utility business processes such as:
o Metering, Billing, energy consumption, payments, collections, customer services etc
• Strong analytical and problem solving capabilities.
• Ability to quickly learn new systems and processes.
• Good communication and documentation skills.
• Attention to detail and process-oriented mindset.
• Team player with a proactive, learning-driven attitude.
• Exposure to SAP (any module) such as MM, SD, PM, CRM, or FICO as:
o End user
o Power user
o Support analyst
• Familiarity with meter-to-cash (M2C) processes.
• Understanding of core ERP concepts (master data, transactions, configuration).
• Knowledge of industry standards (e.g., AMI, smart metering, regulatory norms).

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Overview

The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel