Posting title:SAP / ERP Systems Analyst
Optional posting title: SAP Developer / ERP Systems Analyst
Optional internal title: ERP Analyst II
Possible future progression: Senior SAP / ERP Systems Analyst or ERP Analyst III

The ideal candidate is a hybrid SAP technical/functional analyst - not a pure ABAP developer, not a pure business analyst, and not an EDI-only person.

Job Description: SAP / ERP Systems Analyst

Company: Cambridge-Lee Industries LLC
Department: MIS / Information Technology
Reports To: Director - Information Technology & Business Systems
Location: Reading, PA
Status: Draft
Internal Title / Level: ERP Analyst II
Posting Title: SAP / ERP Systems Analyst
Functional Areas: SAP ERP support, SAP programming/reporting, forms, authorizations, business process support, data analysis, SAP/EDI integration support, documentation, user support
Estimated Time Allocation: SAP ERP support, reporting, programming, forms, and business process improvement 60-70%; SAP authorization/security maintenance 10-15%; SAP configuration/testing/project support 10-15%; EDI/SAP integration and EDI provider coordination 5-15%, varying by business need

Position Summary

The SAP / ERP Systems Analyst is responsible for supporting, maintaining, troubleshooting, and improving Cambridge-Lee's SAP ERP environment in a manufacturing business setting. This position works with business users, IT staff, and outside support resources to resolve SAP issues, improve business processes, create or modify SAP reports/forms/programs, support user access and authorizations, assist with configuration and testing, and help ensure SAP continues to support daily operations effectively.

This role is intended to support both SAP technical and functional needs. The position requires strong analytical ability, business process understanding, programming or report-development capability, attention to detail, and the ability to work directly with users to understand problems and deliver practical solutions. The person in this role should be able to research unfamiliar issues, learn company processes, test changes carefully, and document solutions so they are supportable over time.

The role also provides limited EDI/SAP integration support. Routine EDI maintenance and trading partner support may be handled by an outside EDI provider, but this position must understand how EDI transactions affect SAP processes such as orders, shipments, invoices, master data, and reporting. The analyst will help troubleshoot SAP-side EDI issues, coordinate with the EDI provider, and provide backup support where needed.

Because Cambridge-Lee has a small IT group, this position requires flexibility, ownership, clear communication, and the ability to provide cross-functional backup support. The person hired into this role should be capable of growing into broader SAP responsibility over time.

Essential Duties and Responsibilities

The following duties are representative of the position and are not intended to be all-inclusive.

SAP ERP Support and Business Process Analysis

• Provide day-to-day SAP support to business users, including troubleshooting, questions, transaction support, reporting help, data analysis, and recurring process issues.
• Work directly with users in Sales, Customer Service, Shipping, Production, Inventory, Purchasing, Accounting/Finance, Warehousing, and other departments to understand business needs and system issues.
• Analyze SAP problems, identify root causes, and recommend practical solutions involving configuration, programming, reporting, master data, user training, or process changes.
• Support SAP processes related to sales orders, shipping, invoicing, inventory, production, purchasing, plant maintenance, warehouse replenishment, reporting, and other manufacturing business functions.
• Learn company business processes in enough detail to understand the SAP transactions, data, configuration, and reporting needed to support them.
• Assist with SAP configuration support, testing, validation, and documentation under the direction of senior SAP resources or outside consultants.
• Support SAP upgrades, patches, module rollouts, new plant setup, testing cycles, and business process improvement projects.
• Provide clear communication to users regarding issue status, expected timing, needed information, and completed changes.

SAP Programming, Reporting, Forms, and Technical Support

• Develop, modify, test, debug, document, and support SAP reports, programs, forms, queries, extracts, interfaces, and related technical objects.
• Create and maintain SAP reports and utilities that improve visibility, reduce manual work, improve accuracy, or help users complete business processes more efficiently.
• Support SAP Smartforms, printed documents, labels, forms, and other SAP output processes.
• Assist with custom reporting, data extraction, data validation, upload programs, process automation, and other SAP technical needs.
• Troubleshoot SAP program errors, report issues, output/form problems, interface issues, batch jobs, IDocs, data selection logic, and user-reported system behavior.
• Work with SAP functional/configuration resources and business users to define requirements, review output, test changes, and confirm solutions meet business needs.
• Ensure custom SAP changes are tested, documented, controlled, and supportable.

SAP Authorization and Security Support

• Maintain SAP user accounts, roles, profiles, transaction access, authorization objects, and related access controls as assigned.
• Analyze and troubleshoot SAP authorization issues, including missing access, role conflicts, transaction errors, and user security questions.
• Create, modify, test, and document SAP role or authorization changes based on approved business requirements.
• Support onboarding, job changes, access changes, and offboarding activities involving SAP access.
• Support SAP access reviews, user access cleanup, audit requests, and authorization documentation.
• Help ensure SAP access is appropriate, documented, controlled, and aligned with job responsibilities.

EDI/SAP Integration and Provider Coordination

• Provide limited support for EDI processes that integrate with SAP, especially where EDI transactions affect orders, shipments, invoices, master data, reporting, or other SAP processes.
• Assist with troubleshooting failed, rejected, incomplete, delayed, or incorrect EDI-related transactions when SAP data, configuration, programming, or process issues are involved.
• Coordinate with the EDI provider, senior SAP resources, trading partners, customers, vendors, Sales, Customer Service, Shipping, Accounting, Purchasing, and other departments to help resolve SAP/EDI issues.
• Maintain enough working knowledge of EDI transaction flow to understand how EDI activity affects SAP processing.
• Support EDI-related testing, transaction research, reporting, cross-reference review, and documentation as needed.
• Help shift routine EDI maintenance and trading partner-specific technical work to the EDI provider where practical while retaining SAP-side understanding and oversight.

Documentation, Training, and Continuous Improvement

• Create and maintain documentation for SAP reports, programs, forms, authorizations, recurring support issues, test results, user procedures, and support processes.
• Develop user-facing documentation, internal support notes, checklists, and knowledge base articles for repeated SAP questions and recurring issues.
• Provide user guidance, informal training, and knowledge transfer to help users become more self-sufficient.
• Identify opportunities to reduce manual work, repeated support requests, inefficient processes, and avoidable errors.
• Research unfamiliar SAP issues using available documentation, test systems, vendor resources, internet resources, AI/research tools, and internal knowledge.
• Collaborate with MIS team members to ensure coverage, knowledge sharing, and continuity of SAP, EDI, and related business systems.
• Perform other related duties as assigned by the Director - Information Technology & Business Systems.

Knowledge, Skills, and Abilities

• Working knowledge of SAP ERP in a manufacturing, distribution, warehouse, or business operations environment.
• Ability to support SAP users, analyze business process problems, and translate requirements into practical SAP solutions.
• Ability to develop, modify, test, debug, document, or support SAP reports, forms, queries, extracts, interfaces, programs, and related technical objects.
• Working knowledge of SAP authorizations, roles, profiles, transaction access, user security, and authorization troubleshooting.
• Ability to learn unfamiliar SAP modules, tools, business processes, or technical concepts independently.
• Strong analytical and problem-solving skills, including root-cause analysis and careful testing.
• Ability to communicate clearly with business users, technical staff, vendors, and management.
• Strong end-user support mindset, including patience, responsiveness, accuracy, follow-through, and the ability to explain SAP behavior clearly.
• Ability to balance quick-hit user support with larger project work, documentation, and process improvement.
• Working knowledge of EDI concepts and SAP/EDI integration points sufficient to provide backup support and coordinate with an outside EDI provider.
• Ability to document work clearly and build repeatable support procedures.
• Proficiency with Microsoft Office tools, especially Excel, Word, and Outlook.
• Ability to collaborate with a small MIS team and provide cross-functional backup support.

Minimum Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, Accounting, Supply Chain, or a related field; or equivalent combination of education and experience.
• Three or more years of SAP ERP support, programming, reporting, authorization, analysis, configuration, or business systems experience, preferably in a manufacturing environment.
• Demonstrated experience supporting business users and resolving SAP application issues.
• Demonstrated experience developing, modifying, testing, debugging, or supporting SAP reports, forms, queries, extracts, interfaces, programs, or related technical objects.
• Demonstrated experience participating in SAP system changes, testing, documentation, and implementation activities.

Preferred Qualifications

• Five or more years of SAP ERP support, programming, reporting, authorization, analysis, configuration, or business systems experience.
• Experience with SAP ABAP, SAP Query, Smartforms, reports, forms, IDocs, BAPIs, user exits, enhancements, or other SAP development/support tools.
• Experience supporting SAP authorizations, roles, profiles, transaction access, audit requests, or user access reviews.
• Experience with SAP Sales and Distribution, Materials Management, Production Planning, Plant Maintenance, Warehouse/Shipping, Purchasing, Inventory, or finance-related processes.
• Experience supporting SAP in a manufacturing, distribution, warehouse, or customer order fulfillment environment.
• Experience supporting EDI transactions integrated with SAP ERP.
• Experience working with EDI providers, VANs, AS2, SFTP, trading partners, or EDI transaction troubleshooting.
• Experience creating user documentation, training materials, support notes, test plans, or knowledge base articles.
• Experience with process improvement, reporting automation, data analysis, or reducing manual business work.

Working Relationships

This position works closely with the Director - Information Technology & Business Systems, senior SAP/ERP resources, MIS team members, department managers, business users, plant and warehouse personnel, SAP consultants, EDI providers, vendors, customers, trading partners, and service providers as needed.