Within Accenture's Utilities Practice, we use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty. 

Key Responsibilities: 

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies. 

• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives. 

• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives. 

• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations. 

• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits. 

• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector. 

• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work

Here's what you need: 

• Minimum of 5 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery

• Minimum of 3 years of functional experience in/with SAP

• Expertise in Meter to Cash operations, functions, and technologies

• Expertisein major Customer Transformation and technology implementations (e.g., CIS replacements)

• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)   

Bonus Points If: 

• You have at least 2 years of experience in an advisory or consulting role

Professional Skill Requirements:  

• You improvise and adapt to lead clients and teams through change and ambiguity 

• You’ve gained the trust of your clients and partnered with them to: design business process, lead design thinking workshops, develop business case, deliver agile projects, develop new operating model, manage talent and change, co-create intellectual property 

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 09/14/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.