The SAP Business Systems Analyst provides project management, support, process improvement identification and implementation, maintenance and training focusing on the Business Applications for Sales (SAP, CPQ (E2Q), eCommerce).
Duties & Responsibilities
- Consult for the business in Sales processes including Customer Relationship Management, Configure Price Quote and SAP Order Fulfillment.
- Provide end-to-end, 2nd level process support and serve as a contact for key users.
- User Incident, Request, and Demand Management.
- Drive continuous improvement activities and projects.
- Member of the S4HANA Project Team to drive and support the successful implementation globally.
- Build the Business Application Key User community and be the link to business process manager and IT Architects in the central department.
- Develop and maintain key user training documentation and provide training to all new key users and existing key users as necessary.
- Complete other tasks assigned from the direct supervisor per business requirement.
- Weekends on-call may be required.
Key Skills/Talent/Knowledge:
- Customer Relationship Tool SAP C4C Cloud for Customer
- Configure Price Quote Tool Integration into SAP.
- SAP SD, CS, MM, Variant Configuration.
- ITIL and project and process management skills.
- Ability to work under pressure to meet deadlines.
- Strong analytical skills.
- Ability to prioritize and complete multiple tasks simultaneously.
- Customer-oriented, conflict resolution skills and a cooperative leadership style.
- Overarching understanding of business and production processes.
- Experience in manufacturing industry, preferable machinery.
- Hands-on mentality combined with a results-oriented approach to work.
- Enthusiasm for continuous learning.
- Working in an international environment.
- Fluent in English (verbally and in writing); some German language skills (verbally and in writing) a plus.
Experience/Education:
- 5 years SAP working experience, preferably working abroad in multinational environment.
- Undergraduate Degree/Business or Computer Science/Technology
- Graduate degree preferred or comparable working experience.
