Role description
Job Title : Salesforce Technical Lead (Salesforce Field Service)
Job Location : Edison, NJ
Job Summary
The Senior Specialist will design develop and optimize Salesforce Field Service solutions leveraging Sales Cloud Service Cloud and Lightning Web Components to enhance field operations and customer service
Job Description
Lead the implementation and enhancement of Salesforce Field Service solutions within the Salesforce ecosystem Utilize expertise in Salesforce Sales Cloud and Service Cloud to integrate and align field service processes
Develop custom components and applications using Lightning Web Components LWC for scalable and maintainable solutions Collaborate with cross-functional teams to ensure seamless integration of Salesforce Field Service with other enterprise systems Drive automation and optimization of scheduling dispatching and work order management processes Maintain adherence to Salesforce best practices and standards in development and deployment
Mentor junior team members and provide technical guidance to ensure high-quality deliverables Participate in continuous improvement initiatives and stay updated with Salesforce platform advancements
Roles and Responsibilities
Design and develop Salesforce Field Service solutions including Work Orders Service Appointments Service Resources and Scheduling Policies
Build and customize Lightning Web Components to enhance user experience and functionality
Implement integrations using REST and SOAP APIs with ERP CRM and third-party applications
Configure and customize Salesforce Sales Cloud and Service Cloud features to support field service operations
Develop Apex classes triggers and automation using Salesforce Flows and platform events
Optimize dispatching and scheduling processes to improve field workforce productivity
Conduct code reviews unit testing and support deployment activities following DevOps practices
Troubleshoot production issues and perform root cause analysis to ensure system reliability
Collaborate with business stakeholders architects and functional teams to translate requirements into technical solutions
Provide technical leadership and mentorship to junior developers and support functional teams in agile delivery environments
