Syntricate Technologies

Salesforce / Genesys AI Lead

Syntricate Technologies$100K — $130K *
Cary, NC 27513In-Person
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in AI model development and refinement.
  • Proficiency in analyzing IVR and IVA systems.
  • Experience with Salesforce Lightning and AI performance assessment.
  • Strong skills in data preprocessing and management.
  • Ability to analyze user behavior for optimizing agent efficiency.

Responsibilities

  • Analyze AI performance in Interactive Voice Response (IVR).
  • Curate and preprocess large datasets for AI training.
  • Monitor and adjust AI systems for accuracy and performance improvements.
  • Lead agent feedback sessions based on AI performance insights.
  • Make recommendations for enhancing self-service options and digital capabilities.

Benefits

  • Full-time employment with opportunities for professional growth.
  • Onsite position which fosters team collaboration in Cary, NC.
Full Job Description
Hi Friend
Hope you are doing well

Number of position : 6

Only Full Time

I, Salman Shaikh would like to share a job opportunity as Salesforce / Genesys AI Lead based in Cary, NC (Onsite) location for a Fulltime position.

*** In case, if you are not comfortable with this location, please share your preference with contact details for further requirements ***

Kindly find the JD below and let me know if you are available for the same.

Salesforce / Genesys AI Lead
Job Location:
Cary, NC (Onsite)
Duration: Full time

Salesforce / Genesys AI Lead

This role will play a crucial role in training artificial intelligence systems by developing and refining models and algorithms to enhance the AI's learning capabilities. They will be responsible for curating and preprocessing vast datasets to ensure the AI models are trained on high-quality, relevant information. Additionally, they continuously monitor and adjust the performance of the AI system to optimize accuracy and efficiency, addressing any biases or anomalies that may arise.

Responsibilities:
• nalyze AI performance in IV
o nalyze and maintain Caller utterances to Call Reason/Intents Guide
o Make recommendations on IVR tuning
o Recommend new self-service options to IVA Product Owners
o nalyze ability to enhance/add digital capabilities
§ nalyze call volume aligned w/ digital self service capabilities (forms/payments)
§ nalyze IVA delivery of forms or texting digital links
• nalyze accuracy of AI performance in SFDC Lightening
o Ensure AI recommended Knowledge Articles are working as expected and kept current
o Ensure AI recommended Next Best Actions are working as expected and kept current
o Lead agent feedback loop sessions using AI performance data (Thumbs Up/ Thumbs down)
o nalyze Tool Usage & Efficiency by Call Center Agents
§ nalyze agent behavior as they interact with the tool.
§ ssess ability to reduce clicks, rearrange windows, identify missing information to reduce swivel, etc.)
Make recommendations on Intelligent screen pop, referrals and other features to enhance agent efficiency

Please reply me with your updated resume and required details:

Full Name:
LinkedIn ID (Must To have as per exp)
Best number to reach you:
Work authorization/Visa Status:
Current Location:
Current Compensation:
Expected Compensation:
Best time to call you:

Waiting for your earliest response

Thanks & Regards

Salman Shaikh
+1 781-896-2152 (Cell)
Boston, MA

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

Applying for a Position

To apply for a position at Syntricate Technologies, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture. Syntricate Technologies values curiosity, creativity, and a passion for technology.

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Size
51 employees
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