Must Have Technical/Functional Skills
Position Overview
The Salesforce Developer will design, build, and implement Salesforce solutions that support business processes and digital transformation initiatives. The role includes customizing Salesforce applications, developing integrations, and collaborating with business and technology teams. Experience in the Banking & Financial Services (BFSI) domain is a strong added advantage, enabling deeper understanding of customer journeys, compliance workflows, and financial products.
Salesforce Core Skills
• Apex (Classes, Triggers, Batch/Scheduled Apex)
• Lightning Web Components (LWC), Aura Components
• Visualforce page development
• Salesforce Flows, Process Builder, Workflow Rules
• SOQL & SOSL queries, Salesforce data modeling
• Salesforce APIs (REST/SOAP) and integration frameworks
• Understanding of Salesforce Security Model
• CI/CD tools (Gearset, Copado, Git, Azure DevOps)
Preferred Technical Skills
• Experience with Sales Cloud, Service Cloud, Experience Cloud
• Familiarity with Mulesoft, Boomi, or other integration middleware
• Agile/Scrum delivery exposure
• Knowledge of SQL, relational databases
Must-Have Functional Skills
• Ability to understand and convert business requirements into technical designs
• Strong understanding of CRM processes and customer lifecycle
• Troubleshooting and issue-resolution capabilities
• Working with business partners for requirement clarification
Roles & Responsibilities
• Design, develop, test, and deploy Salesforce customizations and integrations
• Build scalable apps using Apex, LWC, and declarative tools
• Collaborate with product owners, analysts, and QA to deliver high-quality solutions
• Maintain data integrity, security rules, and access models
• Optimize performance and troubleshoot platform issues
• Participate in Agile ceremonies and contribute to technical planning
• Ensure adherence to Salesforce and industry best practices
• Mentor junior developers and conduct code reviews
Generic Managerial Skills, If any
• Strong communication and stakeholder-management skills
• Ability to work in cross-functional teams
• Excellent problem-solving and analytical thinking
• Time management and multi-tasking abilities
• Leadership skills for senior or lead roles
• Strong documentation skills
Experience or understanding of BFSI domain concepts, such as:
Banking Processes
• Retail/Commercial banking workflows
• Customer onboarding & KYC processes
• Loan origination, mortgage lifecycle, and underwriting
• Case management for disputes, service requests
Regulatory & Compliance Awareness
• KYC/AML standards
• Risk assessment and fraud monitoring flows
• Audit and data governance requirements
Product Knowledge
• Deposits, credit cards, loans, mortgages
• Financial transaction handling and dispute resolution
• Call center/service workflows for banking customers
BFSI-Specific Salesforce Use Cases
• Integration with core banking systems
• Customer 360 views tailored for financial advisors
• Service Cloud for banking contact centers
• Lead-to-Opportunity flows specific to financial products
Salary Range: $130,000 - 140,000 a year
