Position OverviewSupport the DOT ACERS Salesforce modernization program as the functional bridge between federal stakeholders and the Salesforce delivery team. Lead requirements gathering, documentation, Confluence/Jira management, functional QA, UAT, and Section 508 compliance.
Core Responsibilities- Lead discovery sessions and gather/document requirements.
- Produce meeting minutes and convert action items into Jira stories/tasks.
- Maintain Confluence knowledge base and documentation.
- Create BRDs, user stories, process flows and functional specifications.
- Develop and execute functional, regression, end-to-end and UAT test cases.
- Track defects in Jira and validate fixes.
- Facilitate Agile ceremonies and backlog prioritization.
- Analyze Salesforce Service Cloud processes including Case Management, Omni-Channel, Knowledge, Entitlements, SLAs and declarative automation.
- Ensure Section 508 accessibility compliance.
Minimum Requirements- Bachelor's degree in business, Information Systems, Computer Science or related field.
- 5+ years as Salesforce Business/Quality Analyst.
- Experience with Salesforce, Jira, Confluence and Agile.
- Federal contracting experience preferred.
- Eligible for Public Trust security clearance.
- Strong communication, facilitation and documentation skills.
Preferred Qualifications- Salesforce Certified Administrator
- CSM, CSPO, ISTQB or Atlassian Certification
- Experience with ServiceNow and DocuSign
- Active Public Trust preferred
Halvik offers a competitive full benefits package including:Company-supported medical, dental, vision, life, STD, and LTD insurance
Benefits include 11 federal holidays and PTO
Eligible employees may receive performance-based incentives in recognition of individual and/or team achievements.
401(k) with company matching
Flexible Spending Accounts for commuter, medical, and dependent care expenses
Tuition Assistance
Charitable Contribution matching
Halvik's pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
