Salesforce Business Analyst TECHM-JOB-25375
Role: Salesforce Business Analyst (Service Focused)
Location: Sunnyvale, CA (Day1 Onsite)
Primary Function of this Position:
This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to development and deploy new SFDC based solutions.
Roles and Responsibilities:
Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
Work with existing SFDC Architects to implement SFDC Service functionality.
Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
Perform configuration /system changes to meet business requirements as needed.
Ensure proper level of testing and documentation is completed for all work.
Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects
Competency Requirements:
Competency is based on: education, training, skills and experience. In order to adequately perform the responsibilities of this position the individual must:
Bachelor's or undergraduate degree in Computer Science, Information Systems or equivalent experience
5-8 years of experience in supporting Field Service and Customer Support Business Functions.
Supporting users in a medical device company desirable
5-8 years of direct "Hands-On" experience with Salesforce.com Field Service Management, Case Management and/or Call Center.
Possess a strong business and customer/client focus.
Experience and knowledge of Salesforce.com and SAP integration.
Ability to interact and influence variety of users and senior management.
Ability to work independently and manage projects independently.
Ability to work directly with and manage consultants.
Experience with deep understanding of IT Applications and Technology
Strong problem solving and analytical capabilities
Excellent written and verbal communication skills
Very strong collaboration, negotiation, and influence capability required