Salesforce Business Analyst/Admin

TekSynap$80K — $110K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Salesforce products and platform.
  • Proficiency in configuring Salesforce CRM, Experience Cloud, and analytics tools.
  • Familiarity with Agile methodologies and project management.
  • Certifications as a Salesforce Administrator are required.
  • Clearance level: Public Trust Eligible; U.S. Citizenship is mandatory.
  • Background in Vlocity/Public Sector Solutions is preferred.
  • Experience in developing user stories and process flows is essential.

Responsibilities

  • Configure and manage Salesforce functionalities including Service Cloud and Lightning Platform.
  • Collaborate with users to create and refine user stories.
  • Analyze and streamline the current processes with as-is/to-be flow mappings.
  • Ensure best practices in Salesforce implementations are adhered to for optimal results.
  • Support reporting and analytics initiatives through tailored dashboards and Einstein tools.

Benefits

  • Day shift schedule with potential for evening and weekend work as needed.
  • Low-noise office environment located in Arlington, VA.
  • Opportunity for reasonable accommodations for individuals with disabilities.
  • Minimal travel required (less than 10%).
  • Access to continuous professional development opportunities.
Full Job Description
Responsibilities & Qualifications

We are seeking a Salesforce Business Analyst/Admin

 

REQUIRED QUALIFICATIONS

 

Experience

  • Demonstrated experience with Agile development methodologies.
  • Minimum of three (3) years of direct experience with Salesforce products and platform.
  • Experience configuring Salesforce CRM, Experience Cloud, Report/Dashboards, Einstein, etc.
  • Experience configuring Vlocity/Public Sector Solutions is desired.
  • Experience working with users to develop user stories and as-is/to-be process flows utilized for design/development.
  • Demonstrated knowledge of the best practices for Salesforce implementation using configuration to the greatest extent possible to achieve business outcomes.
  • Demonstrated experience with Service Cloud, Experience Cloud, Lightning Platform, and associated product expertise.
  • Experience configuring Salesforce CRM, Experience Cloud, Report/Dashboards, Einstein, etc

Certification

  • Certified Salesforce Administrator.

Clearance

  • Public Trust Eligible
Overview

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

  • Location: Arlington, VA
  • Environment: Office
  • Noise level: Low
  • Schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs
  • Travel: Less than 10% 

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizenship

Public Trust Eligible

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

About TekSynap

TekSynap Careers

Joining TekSynap provides a unique opportunity to work with a team of professionals who are leaders in delivering advanced technological solutions. TekSynap, renowned for its commitment to innovation and leadership, offers a variety of job opportunities that cater to ambitious technology enthusiasts eager to drive digital transformation.

Explore Job Opportunities

TekSynap is actively hiring and offers a range of positions that encourage professional growth and skill development. Interested candidates can explore open positions that match their skills and career aspirations. TekSynap values diversity and inclusion, ensuring that all employment practices empower individuals from various backgrounds.

Experience Professional Growth

At TekSynap, career growth is not just a possibility but a priority. With comprehensive professional development and diversity training programs, employees are equipped to ascend in their careers through continuous learning and leadership opportunities. The company supports its team with the tools needed to succeed in their roles and beyond.

Internship Programs

For those starting their career journey, TekSynap’s internship programs provide a robust foundation in the tech industry. Interns gain hands-on experience, working alongside seasoned experts and participating in projects that foster real-world skills. These internships often lead to full-time positions, offering a seamless transition into the professional world.

Cultivating a Supportive Culture

TekSynap is dedicated to fostering a workplace culture that promotes teamwork, creativity, and employee well-being. The benefits at TekSynap go beyond the standard; they are designed to support a healthy work-life balance and include initiatives that cater to the holistic well-being of the team.

Networking and Innovation

Employees at TekSynap enjoy a dynamic work environment where innovation is at the forefront. Networking within the company is encouraged through various team-building and collaborative projects, enhancing the creative process and leading to groundbreaking solutions in the technology sector.

Prepare for Your Interview

For those looking to join TekSynap, preparing a tailored resume and honing interview skills is crucial. The company seeks candidates who are curious, creative, and ready to contribute to a team that is at the cutting edge of technology solutions.

Stay Connected with TekSynap Careers

Keep up to date with the latest insights, career tips, and company news by subscribing to the TekSynap careers blog. Personalize your subscription to receive updates that align with your professional interests and career goals.

Join TekSynap

Discover the rewarding career opportunities at TekSynap by searching for jobs that align with your professional skills and interests. TekSynap is looking for passionate, driven individuals ready to make a significant impact in the tech industry.

SEARCH TEKSYNAP JOBS

READ CAREERS BLOG

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