Requistion ID: 83395
Role SummaryThe Sales Training Manager, Dental Technology (CTS) is responsible for leading the strategy, design, and execution of sales training for a defined North America commercial vertical (e.g., CTS). This role owns vertical-specific onboarding, product and workflow education, certification pathways, and ongoing capability development for field sales representatives and managers. The role reports directly to the Senior Director, Sales Training and maintains a dotted-line reporting relationship to the supported Vertical Sales Leader, partnering closely to ensure training priorities align with business needs, portfolio strategy, and field readiness. Acting as the primary training authority for the vertical, this role translates global strategy and GBU-approved content into disciplined, high-impact training programs. The Sales Training Manager leads vertical Product Trainers, collaborates with Field Training Ambassadors (FTAs), and ensures consistent application of adult learning principles, training standards, and performance measurement across the vertical.
ResponsibilitiesVertical Sales Training Strategy & Leadership- Own and execute the end-to-end sales training strategy for the assigned vertical, aligned to commercial priorities, portfolio complexity, and workforce needs.
- Maintain a dotted-line partnership with the Vertical Sales Leader, serving as the primary training counterpart to align on priorities, capability gaps, and deployment timing while preserving Sales Training standards and governance.
- Act as the vertical training lead in interactions with sales leadership, GBUs, and cross-functional partners.
- Identify skill, knowledge, and execution gaps through field insights, performance data, certification outcomes, and stakeholder input; develop targeted intervention plans.
Training Program Design & Governance- Set the end-to-end training program roadmap for the vertical, translating strategy into annual training calendars and course portfolios.
- Ensure compliance with sales training standards, including documentation, testing, certification, and audit readiness.
- Partner with Compliance, Sales Leadership, and Marketing to maintain strong governance across training activities and program execution.
- Define and uphold standards for training quality, relevance, and learner outcomes, continuously improving content and delivery.
Trainer & Field Ambassador Leadership- Identify, recruit, and retain vertical-specific product trainers and Field Training Ambassadors (FTAs).
- Build long-term partnerships with sales leaders, subject matter experts, and peer mentors.
- Ensure trainer alignment with training objectives, compliance standards, and brand values.
- Oversee trainer onboarding, credentialing, and ongoing performance feedback.
Cross-Functional Partnership- Partner closely with Sales, Marketing, GBU, and Product teams to align training with business priorities-while preserving training integrity.
- Partner with the supported Vertical Sales Leader through a dotted-line relationship to ensure training initiatives support sales execution needs without compromising curriculum integrity, certification rigor, or training standards.
- Translate field insights and learner feedback into actionable improvements in course design and delivery.
- Provide executive-level updates and recommendations on vertical sales training performance, capacity, and impact.
Operational & Metric Stewardship- Own the vertical training budget, including course spend, trainer costs, and event investments.
- Establish scalable operating models for training delivery across the U.S. and Canada.
- Track and report key vertical metrics such as training completion rates, certification, assessment scores, and training effectiveness.
Qualifications- Significant experience in sales training, adult learning, or commercial education within the assigned vertical, Dental Technology, including but not limited to CAD/CAM, CBCT imaging, intraoral scanning, and dental technology workflows.
- Demonstrated people leadership experience, including leading teams of trainers or sales professionals.
- Strong understanding of adult learning principles and sales training best practices.
- Excellent communication skills with the ability to influence senior leaders and external stakeholders.
- Ability to travel across North America as required.
Preferred- Direct experience overseeing sales training programs for the assigned vertical (Dental Technology).
- Prior experience partnering with commercial organizations and sales teams.
- Familiarity with learning technologies, LMS platforms, and blended training models.
Leadership Behaviors- Inspires Vision & Purpose
- Grows & Develops Others
- Leverages Business Acumen
- Drives Execution Excellence
- Quality Begins with Me Mindset
- Cultivates Innovation
