Job SummaryImagine building meaningful connections by helping connect people and communities by acquiring new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 49 or fewer doors. Achieve this exclusively through door-to-door sales of Spectrum's connectivity services, using a consultative sales approach to understand customer needs and consistently meet or exceed assigned sales performance targets.
ResponsibilitiesHow You'll Make an Impact - Drive new customer acquisition by conducting door-to-door sales in assigned non-bulk multi-dwelling unit properties with 49 or fewer doors.
- Actively and consistently support all efforts to simplify and enhance customer experience.
- Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
- Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.
- Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.
- Maintain a well-informed knowledge base of competitors' activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.
- Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.
- Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes.
- Collect and account for funds and provide receipts according to Company policy and guideline
Working Conditions - Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
- Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
- Exposure to moderate noise levels
- Must be able to work evenings, weekends, holidays, and split days off
QualificationsWhat You'll Bring to Spectrum Required Qualifications Education - High School Diploma or equivalent work experience
Experience - 0-6+ months of sales or customer service experience
Skills - Knowledge of cold call sales techniques and persuasive communication
- Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather
- Capacity to work outdoors for extended periods in any season or weather
- Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers and wireless equipment, and computer software applications
Preferred Qualifications Experience - 1+ years of sales or related work experience
Skills - Understanding of communications technologies and services, particularly data networking fundamentals
- Knowledge of cable or telecommunications services
- Experience educating consumers about products and services
- Success in sales, prospecting or cold calling, with direct sales experience preferred
