Sales Operations Specialist

Cleerly$90K — $115K *
US-AnywhereRemote in United States
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-6 years of experience in Sales Operations or Revenue Operations.
  • Advanced proficiency in Excel/Google Sheets and business intelligence tools (Looker preferred).
  • Strong experience with Salesforce for reporting and dashboard creation.
  • Ability to interpret complex datasets into actionable insights for non-technical stakeholders.
  • High attention to detail with an audit-focused mindset, particularly around quarter-end close cycles.
  • Knowledge of MedTech or healthcare technology pricing models is preferred.
  • Proven self-motivation and critical thinking skills.

Responsibilities

  • Own data validation and execution of complex commission plans.
  • Serve as a liaison between Salesforce and Looker to ensure data accuracy.
  • Develop and interpret high-impact reports for diverse audiences.
  • Synthesize data to identify trends and growth opportunities.
  • Collaborate on defining and tracking key business metrics and performance reports.
  • Assist leadership with planning, forecasting, and quota disbursement.
  • Conduct root cause analysis on data discrepancies between systems.

Benefits

  • 10% target annual bonus eligibility.
  • Exposure to a fast-paced, high-growth company culture.
  • Work in a collaborative environment focused on operational excellence.
  • Access to employee perks and stock options.
Full Job Description
About the Opportunity

Cleerly is looking for a data-driven, business-minded Sales Operations professional who can bring absolute clarity to complex reporting, usage data, and compensation structures. This person will thrive at the intersection of systems, process, and strategy, connecting disparate data across multiple systems, uncovering revenue insights, and driving operational excellence across the entire Commercial organization.

The ideal candidate is uniquely data-literate; you don't just build dashboards, you love digging into the data pipeline to find discrepancies, ensure 100% commission and reporting accuracy, and explain what the numbers mean to executives and sales reps alike.

Responsibilities
  • Commission Management & Execution: Own the data validation, calculation, and end-to-end execution of quarterly commercial commission plans across multiple complex structures (including consumption/usage-based models).
  • Data Reconciliation & Stewardship: Serve as the primary bridge between Salesforce (CRM) and Looker (product consumption data). Identify and manually resolve mapping discrepancies to ensure data accuracy before commissions are finalized and reported.
  • Reporting & Dashboards: Develop, maintain, and interpret high-impact reports across Salesforce and Looker for diverse audiences, including Sales leadership, C-Suite executives, Board members, and Investors.
  • Storytelling through Analytics: Collect and synthesize data from multiple sources to tell a clear business story, identifying trends, gaps, and growth opportunities across the commercial pipeline.
  • KPI & Metric Tracking: Partner with Sales, Sales Ops, and leadership to define, automate, and track key business health metrics, pipeline quality, and recurring board-level performance reports.
  • Strategic Planning Support: Assist leadership with commercial planning, data modeling, forecasting, quota disbursement, and territory scenario modeling.
  • Stakeholder Communication: Ability to have conversations with a wide array of audiences including sales representatives, executives, and other internal teams at Cleerly. Critical Thinking and Problem Solving: Due to the nature of a fast paced, high growth organization, many functions of the role require critical thinking and problem solving skills to be able to provide reports or complete requests. There will not always be step by step instructions or a mapped out process to follow. The ability to figure out these challenges is crucial to being successful in this role.
  • Root-Cause Data Analysis: Perform root cause analysis on gaps that may exist between Salesforce, Looker, and billing systems and implement processes to ensure these gaps are eliminated for the future.

Requirements
  • Experience: 4-6 years of experience in Commercial Operations, Revenue Operations, Sales Operations, or Business Operations.
  • Data & BI Tool Proficiency: Advanced proficiency in Excel/Google Sheets and modern business intelligence tools (Looker preferred, Tableau, PowerBI). Ability to audit and trace data gaps between platforms is a must.
  • Salesforce Expertise: Strong Salesforce user skills (reporting, dashboards, custom views, pipeline analysis).
  • Analytical Translation: Proven ability to translate complex, messy, or technical datasets into actionable strategic insights and clean data for non-technical partners.
  • Execution & Rigor: Extreme attention to detail with an audit-focused mindset. Comfortable managing multiple tight deadlines (especially around quarter-end close cycles) in a fast-paced environment.
  • Domain Knowledge: Understanding of MedTech, consumption/usage-based pricing structures, or healthcare technology commercial models is highly preferred.
  • Self Motivated, Critical Thinker: Must be able to proactively complete recurring job requirements, as well as proactively seek additional needs of the business. Ability to complete tasks with minimal supervision, documentation, or follow up from management.
  • Business Logic Intuition: Ability to spot when outputs "feel off" based on business logic, rather than waiting for the sales team or leadership to point out a discrepancy.
  • Comfort with Ambiguity: Proven track record of diving into unmapped data sets with operational challenges, figuring out the "why", and delivering a structured solution with minimal direction.

Bonus Skills (Nice to Have)
  • SQL Foundations: Basic to intermediate SQL skills to directly query data warehouses or troubleshoot data discrepancies at the source.
  • Advanced Salesforce Ecosystem: Experience with Salesforce CPQ, Advanced Forecasting, and territory design tools.
  • Compensation Software: Exposure to Incentive Compensation Management (ICM) tools (e.g., CaptivateIQ, QuotaPath, Everstage).

Compensation

The base salary range for this role varies by location and is aligned to market benchmarks.
  • Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
  • Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 10% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:
  • Base Salary: $90,000 - $115,000
  • TTC: $99,000 - $126,500

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

Working at Cleerly takes HEART. Discover our Core Values:
  • H: Humility- be a servant leader
  • E: Excellence- deliver world-changing results
  • A: Accountability- do what you say; expect the same from others
  • R: Remarkable- inspire & innovate with impact
  • T: Teamwork- together we win

Don't meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences. Job duties, activities and responsibilities are subject to change by our company.

About Cleerly

Clearly is an online retailer of contact lenses, eyeglasses and sunglasses. The company was acquired by EssilorLuxottica Canada, and is headquartered in Vancouver, British Columbia. They are one of the largest online contact lens retailers in North America, and the largest seller of prescription eyeglasses online in the world. Founded in 2000 as Coastal Contacts by Roger Hardy and his sister Michaela Hardy, who bought the keyword "contact lens" from AltaVista, which meant that all searches for "contact lens" were accompanied with Coastal Contacts' banner ads. In the first day, they had 30 orders; within the first month, they had $68,000 in sales. In addition to their lower pricing, the firm provided same day fulfillment of online orders. In 2004, Coastal Contacts raised $6 million in an initial public offering, which they used to expand into the United Kingdom and parts of Europe. In late 2004, they acquired a mail order contact lens business in Europe, LensWay. In 2006, they acquired two more companies: one in the Netherlands and one in Japan. By 2009, the firm increased their revenue to $140 million. They moved into the eyeglasses market in 2008. They source parts for eyeglasses from independent manufactures across the globe, but maintains control over final assembly.
Learn more about Cleerly

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