Title: Sales Operations Manager - Systems & Process Enablement
Role SummaryThe Sales Operations Manager - Systems & Process Enablement will play a key role in improving sales execution by leading initiatives across sales process design, technology enablement, content and communications, and field adoption. This individual will serve as a bridge between Sales, Sales Operations, Salesforce/IT, and other cross-functional partners to ensure the commercial organization has the processes, tools, content, and communication needed to operate effectively and consistently.
This role is ideal for someone who combines strong sales operations and process discipline with practical knowledge of sales technology, Salesforce, enablement tools, and end-user adoption. The right candidate will be highly organized, collaborative, and capable of turning ambiguity into scalable process, documentation, and execution.
This role requires you to live in Charlotte, NC or the surrounding area. If you are not currently located there, you must be willing to relocate. Core responsibilities1. Sales process design, optimization, and adoption- Lead the design, documentation, and continuous improvement of the sales process, including opportunity stages, stage exit criteria, and pipeline management best practices.
- Partner with Sales leadership and Salesforce teams to translate business requirements into scalable workflows and system enhancements.
- Help establish and launch a more disciplined opportunity and pipeline management process within Salesforce.
- Develop process documentation, training materials, and governance to drive consistency across the sales organization.
- Monitor adoption and identify opportunities to improve process effectiveness, usability, and compliance.
2. Technology enablement and sales productivity tools- Serve as the Sales Operations point person for evaluating, implementing, supporting, and driving adoption of sales enablement and productivity tools.
- Partner with stakeholders to identify tools and solutions that improve seller effectiveness and efficiency, including platforms such as SharePoint, Showpad, digital content hubs, playbooks, and related technologies.
- Help curate, organize, centralize, and communicate sales content and resources so they are easy for the field to find and use.
- Track tool and content utilization, gather feedback from end users, and recommend improvements to increase adoption and business impact.
- Support rollout planning, user training, and change management for new tools and process enhancements.
3. Communications and field enablement support- Own and coordinate communications from Sales Operations to the broader sales organization on topics such as sales compensation, reporting and analytics, systems, tools, and enablement resources.
- Create clear, polished communication and training assets in formats such as PowerPoint, job aids, reference guides, video, and other media.
- Ensure communications are timely, professional, easy to understand, and aligned with the needs of field sales leaders and sellers.
- Serve as a liaison between Sales Operations and the sales organization to improve clarity, awareness, and adoption of key initiatives.
Core qualifications- 5+ years of experience in Sales Operations, Sales Enablement, Commercial Operations, Revenue Operations, or a related role.
- Strong understanding of sales process design, pipeline management, and opportunity stage governance.
- Practical experience working with Salesforce, including translating business needs into requirements for system configuration, workflow, and reporting.
- Experience supporting or implementing sales enablement, content management, or productivity tools.
- Strong project management and cross-functional collaboration skills.
- Experience developing training materials, process documentation, and end-user communications.
- Strong written and verbal communication skills with the ability to simplify complex topics for sales audiences.
- Strong PowerPoint skills and comfort creating polished presentations and training materials.
- Proven ability to drive adoption, change management, and process discipline across a sales organization.
Education Requirements- Bachelor's degree required
Preferred qualifications- Experience working closely with field sales teams in a B2B environment.
- Familiarity with tools such as Showpad, SharePoint, Salesforce, and other sales enablement or content management platforms.
- Experience with sales training, content governance, or communications strategy.
- Experience measuring adoption and usage of systems, tools, and content.
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