About the RoleThe Sales Operations & Growth Enablement Manager serves as the operational backbone of the Strategic Growth Department. This individual is responsible for driving accountability, CRM ownership, reporting, performance analytics, meeting preparation, travel coordination, and operational excellence across the recruiting and expansion organization.
The ideal candidate is highly organized, detail-oriented, analytical, proactive, and capable of managing multiple priorities in a fast-paced, high-growth environment. They will work closely with executive leadership to ensure the Growth team operates efficiently, follows process, leverages technology effectively, and has the data necessary to make informed decisions.
Responsibilities- CRM Ownership & Administration
- Serve as the primary owner and administrator of the Growth Department CRM.
- Manage all CRM configuration, user setup, permissions, workflows, automations, and system enhancements.
- Monitor CRM adoption, compliance, and data integrity across the department.
- Develop dashboards and reporting that provide visibility into team activity and performance.
- Conduct regular CRM audits to ensure accuracy and completeness of data.
- Identify opportunities to improve CRM processes and automation.
- Create and maintain CRM training materials, SOPs, and best practices.
- Train, onboard, and support all users on CRM functionality and processes.
- Partner with leadership to evolve the CRM as the department grows and expands into new markets.
- Serve as the liaison between Growth leadership and any internal or external CRM vendors or technology partners.
- Reporting & Analytics
- Produce weekly, monthly, quarterly, and annual performance reports.
- Track and analyze key recruiting and growth metrics including:
- identify trends, opportunities, bottlenecks, and areas for improvement.
- Provide actionable insights and coaching recommendations based on performance data.
- Build scorecards, dashboards, and forecasting tools for leadership and team members.
- Maintain department KPI tracking and forecasting models.
- Meeting & Presentation Management
- Create PowerPoint presentations and supporting materials for:
- Team Meetings
- Leadership Meetings
- Recruiting Trainings
- Market Launches
- Strategic Planning Sessions
- Assist leaders in creating professional, executive-level presentations.
- Prepare agendas, supporting documents, and post-meeting action items.
- Accountability & Performance Management
- Monitor team performance against established benchmarks and goals.
- Generate accountability scorecards and performance reports.
- Identify coaching opportunities and performance gaps.
- Support leadership in driving consistency, accountability, and execution.
- Maintain visibility into team activity levels and KPI attainment.
- Process Improvement & Operations
- Identify operational inefficiencies and implement solutions.
- Document and maintain departmental processes and standard operating procedures.
- Assist with implementation of new technology and systems.
- Support onboarding and training for new team members.
- Lead special projects related to recruiting growth, market expansion, and operational excellence.
- Onboarding Growth Team members
- Facilitate onboarding calendar
- Prepare all new hire documents
- Deliver 30-60-90 day
- Support driving to production
- *The company reserves the right to add or change duties at any time.
Qualifications- 3+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role.
- Experience owning and administering CRM platforms.
- Advanced Microsoft Excel and PowerPoint skills.
- Real estate industry experience, preferred but not required.
- Experience supporting recruiting, sales, or growth organizations.
- Experience building reporting infrastructure from the ground up.
- Familiarity with Power BI, Tableau, Looker, or similar business intelligence tools.
Skills- Excellent project management and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and presentation skills.
- High attention to detail and commitment to accuracy.
- Strong reporting, analytics, and dashboard-building capabilities.
CompensationActual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
The national base pay range for this position within the United States is $90,000 - $100,000 USD.
Your LocationThis position is remote eligible. The role may include occasional work at SERHANT. offices or attendance at offsites, as agreed to with your manager. Candidates must live within the United States.
