ServiceNow

Sales Operations & Enablement Lead

ServiceNow$90K — $120K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of Sales Operations experience in software sales
  • Excellent organizational skills and attention to detail
  • Proficient in Microsoft PowerPoint, Word, and Excel
  • Experience with CRM, CPQ, and CLM systems
  • Background in Training & Enablement
  • Strong analytical and problem-solving skills
  • Exceptional communication abilities in interpersonal, written, and verbal contexts

Responsibilities

  • Lead training and enablement for new Sales Operations Specialists
  • Create, modify, and review training documentation
  • Collaborate on improvements to the new hire training program
  • Serve as Subject Matter Expert for Sales Operations processes
  • Participate in CPQ/CLM release cycles including requirement identification and user acceptance testing
  • Work with stakeholders to develop operational best practices
  • Provide first-line support for training, onboarding, and system issues

Benefits

  • Flexible work options based on work persona
  • Supportive of remote work with trust and flexibility
  • Engagement in continuous learning and enablement initiatives
  • Opportunity to work with cross-functional teams
  • Involvement in CPQ/CLM process improvement projects
Full Job Description
Job Description

What you get to do in this role:
  • Lead for Training and Enablement of new Sales Operations Specialists within the org.
  • Creation, Modification and Review of Process/Training Documentation for the org.
  • Collaborate with team on improvement and revision of new hire training program.
  • Be the Subject Matter Expert of Process and Procedures for Sales Operations.
  • Become a CPQ/CLM Expert.
  • Active participation in CPQ/CLM release cycles including:
  • Requirement Identification
  • User Acceptance Testing
  • SOPs process documentation
  • Work with multiple business stakeholders (legal, deals desk, finance, marketing) to roadmap and develop operational best practices.
  • Lead & assist with Enablement Projects as requested.
  • Act as the first line support for sales operations team in areas of training, onboarding and systems support.


Qualifications

To be successful in this role you have:
  • 3-5 years of proven experience of Sales Operations in a software sales organization.
  • Organized, with excellent attention to detail and the ability to work in a fast-paced environment.
  • Proficient in PPT, Word, and Excel.
  • Experience with CRM, CPQ & CLM systems.
  • Previous experience in Training & Enablement.
  • Strong listening, analytic and organizational skills.
  • Team Player with positive attitude ready to work in a fast-paced environment.
  • Excellent analytical and problem-solving skills with ability to drive conflict resolution.
  • Excellent interpersonal, written and verbal communication.
  • Ability to work in an aggressive, fast paced environment managing multiple priorities.


JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

More Jobs at ServiceNow

More Enterprise Technology Jobs

Find similar Sales Operations & Enablement Lead jobs: