McKenna VW has an amazing opportunity for an experienced, high performing
Sales Manager to join the leadership team at our Cerritos store.
If you are able to provide a best-in-class experience to our customers, maintain high gross profit on every deal, work clean deals, maintain strong relationships with the factory and lenders, and train and inspire a sales team to achieve top performance, we want to meet you!
Job Description:
The automotive dealership
Sales Manager is responsible for profitability in both the new and used vehicle departments and for customer retention. To achieve this, they must effectively manage sales personnel; have a strong knowledge of the market, and an in depth understanding of all sales departments' financial data as well as strong customer relations skills.
- Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new and used sales departments.
- Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.
- Hiring and monitoring the performance of the sales staff, holding weekly sales meetings and conducting sales training.
- Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.
- Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.
- Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.
- Auditing all appraisals of trade-in vehicles.
- Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained.
- Create and organize all sales activities for the Sales division
- Work with and supervise Sales Consultants to ensure individual and department sales goals and quotas are met
- Partner with the Financial Services department to develop and coordinate best practices for the most efficient and effective sales approach
- Identify coaching needs and promote training opportunities
- Set an example of professionalism through actions and appearance
- Maintain superior customer service (CSI) through dealership culture
- Ensure target revenues are met or exceeded
- Provide guidance, support and motivation to ensure employees are maximizing their ability and growth potential
- Maintain a positive and ethical working relationship with all employees, manufacturers, lenders, vendors and customers
REQUIREMENTS- At least 5 years of sales management experience required and at least two years in a dealership sales environment; high line experience preferred.
- Comfortable managing multiple departments and people
- Managers are required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction.
- Proven track record of successfully meeting and exceeding sales goals
- Excellent customer service, organizational and negotiation/closing skills
- Self motivated, goal oriented and enthusiastic presence in a team environment
- Professional appearance and work ethic
- Strong written and communication skills
- Working knowledge of Microsoft Office Suite (Outlook, Excel, and Word)
- CRM experienced required
- CDK and eLeads experience a plus
- Consistent and stable work history
- Valid driver's license and clean driving record
- A valid state sales license is required.
- High school diploma or the equivalent is required and a college degree is preferred. A strong background in business, mathematics and computers is also useful
