Job DescriptionLeads a team of 12 responsible for engaging and responding to digital customer sales inquiries via inbound call, web, and chat, and driving each interaction to a successful sales outcome. Serves as a collaborative sales leader and performance coach who builds a high-performing culture and develops sales acumen, sales discipline, and pipeline mastery across the team to consistently exceed sales results.
- Lead a digital sales team as a single, accountable revenue owner
- Own the full funnel — guide buyers from first inquiry through to a booked account
- Explore and adopt new tools and technology to improve responsiveness and sales pace
- Set clear sales goals and hold the team accountable to outcomes, not just activity
- Coach and develop the team through enablement, playbooks, and structured feedback
- Ensure a seamless handoff between digital and human touchpoints across the customer journey
- Build the culture, operating rhythms, and standards that drive consistent sales excellence
- Develop and maintain profitable customer relationships that drive retention and growth
- Monitor market trends and competitor activity to inform sales strategy
- Measure success by booked accounts and revenue, inbound conversion, and team responsiveness
Basic Qualifications
- Typically a Bachelor's degree, or equivalent work experience
- Typically three or more years of sales management experience
Preferred Skills/Experience
- Advanced knowledge of sales strategies and new business development
- Experience leading combined sales and support functions
- Knowledge of banking products, operations, and current market trends
- Comfort adopting new tools and technology to improve sales and service
- Strong coaching skills, leadership presence, and a growth mindset
- Effective verbal and written communication and customer-relations skills
- Strong ownership and cross-functional partnership; makes sound decisions independently
- Proven people-leadership experience managing sales and/or customer-support teams
- Demonstrated track record of owning revenue targets and delivering measurable results
- Experience in digital, virtual, or inside sales and inbound demand conversion
This role requires working from a U.S. Bank location three (3) or more days per week.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,810.00 - 154,990.00
