What you'll doAs a Sales Excellence Manager, you'll lead the transformation of how our third-party vendor sales teams go to market - redesigning sales motions from the ground up to incorporate agentic AI, automation, and LLM agents. You'll be the architect of a next-generation external salesforce, enabling vendor teams to deliver consistent results and outstanding customer experiences through modern, AI-powered processes.
You'll operate at both a strategic and operational level, designing scalable sales motions, building the performance frameworks that give senior leadership clear visibility into program health, and partnering closely with Vendor Operations Managers and internal stakeholders to scale proven approaches across regions and vendor sites.
Responsibilities- Lead the transformation of vendor sales motions to incorporate agentic AI, leveraging automation and LLM agents to enhance seller productivity and customer engagement
- Design, document, and optimize scalable sales motions for third-party vendor teams, ensuring alignment with company go-to-market strategy, standards, and customer experience principles
- Own program- and regional-level performance management, establishing a consistent rhythm of business, including pipeline reviews, forecast cadence, and executive reporting frameworks
- Partner with Vendor Operations Managers and senior sales leadership to surface cross-site trends, coach vendor leaders, and translate performance data into clear, executive-ready narratives and recommendations
- Serve as the bridge between internal sales leaders and vendor operations, delivering regular readouts, escalating regional and program risks early, and aligning goals and priorities across the organizationD
- rive adoption and change management for new sales motions and performance processes, piloting new approaches and scaling proven solutions across programs and regions
- Partner with Sales Enablement to define future vendor team requirements, share systemic best practices, and sustain high-performance behaviors across all vendor sites
Who you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements- Experience in sales motion design and scalable process development for large or distributed sales teams
- Background in sales management or a sales excellence lead role, with a track record of coaching teams and driving consistent performance
- 10+ years of experience in sales strategy, sales operations, or vendor management, with demonstrated success in a third-party or outsourced sales environment
- Demonstrated ability to translate complex performance data into clear narratives and actionable recommendations for senior stakeholders
Preferred qualifications- Experience designing or implementing agentic AI-powered sales motions, including the use of LLM agents or automation to transform sales workflows
- Background in a high-growth technology or fintech environment
- Familiarity with customer experience metrics such as CSAT and quality assurance scoring
