Job Description:Pacific Life is seeking an Onboarding Program Lead to design, deliver, and sustain a unified onboarding experience for all Consumer Markets Division new hires. This role owns the end to end CMD onboarding program, ensuring new employees quickly understand how CMD operates, how value is created, and how their roles directly support Pacific Life's enterprise strategy, Strategy Next.
The Program Lead will ensure a consistent, high quality onboarding experience across CMD through a blended model of virtual learning and in person workshops. The role requires a strong combination of instructional design expertise, program management skills, and deep understanding of the insurance and financial services environment. It is critical to strengthening strategy execution and reinforcing a shared CMD culture.
How you'll help move us forward:
Program Ownership and Strategy- Own the design, execution, and long-term evolution of the CMD Onboarding Program
- Translate enterprise Strategy Next priorities into clear, actionable CMD onboarding content
- Ensure alignment between CMD onboarding, enterprise onboarding, and departmental onboarding
Program Design and Delivery- Lead the development and maintenance of CMD onboarding curriculum and learning pathways
- Oversee delivery of virtual sessions and in-person workshops focused on CMD business context, collaboration, and applied decision-making
- Partner with facilitators and leaders to ensure consistent, engaging learner experiences
Cross-Functional Coordination- Collaborate closely with HR, Talent, Learning, and CMD leadership to align content, scheduling, and messaging
- Engage subject matter experts and senior leaders to contribute strategic perspectives and participate in select sessions
- Coordinate logistics, enrollment processes, and learning technology configuration
Measurement and Continuous Improvement- Define and track success metrics such as readiness, engagement, and time-to-contribution
- Gather and analyze feedback from participants, managers, and stakeholders
- Continuously refine program content and delivery based on business needs and strategy evolution
Governance and Sustainability- Ensure program consistency, quality, and scalability as CMD grows
- Maintain curriculum relevance as CMD strategy, operating model, systems, and tools evolve
- Establish standards and documentation to support repeatable delivery
Required Qualifications- Bachelor's degree in Business, Education, Human Resources, or related field. Masters preferred, or equivalent related experience. (Master's preferred).
- 10+ years of experience in learning and development, preferably within insurance financial services
- Proven experience leading onboarding, learning, or enterprise programs with broad business impact
- Strong understanding of business operations, strategy alignment, and organizational change
- Demonstrated ability to lead complex initiatives across multiple stakeholders
- Excellent facilitation, communication, and executive presence skills
Preferred Qualifications- Experience designing blended learning programs (virtual and in-person)
- Background in adult learning principles, instructional design, or organizational development
- Familiarity with enterprise learning platforms and LMS tools
Skills and Competencies- Strategic thinking and systems orientation
- Strong program and stakeholder management
- Ability to translate strategy into practical, business-relevant learning
- Results-oriented with a continuous improvement mindset
- Excellent communication, collaborative leadership and influence without authority
#LI-TB1
Base Pay Range:The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$124,830.00 - $152,570.00
Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
You Can Be Who You AreWe are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
