Sales & Client Success Representative

Uqual

$60K — $125K *
Real Estate & Construction
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in sales, client retention, account management, or high-touch customer service.
  • Proven success in customer service and sales roles.
  • Excellent phone presence with strong active listening skills.
  • Resilience and problem-solving abilities in a performance-driven setting.
  • Genuine passion for assisting others in achieving financial and homeownership goals.
  • Strong computer skills and comfort with office work.
  • Spanish proficiency preferred but not required.

Responsibilities

  • Build lasting client relationships with expert coaching and support.
  • Drive retention by re-engaging past clients and maximizing program value.
  • Generate referrals by leveraging positive client interactions.
  • Meet performance goals to unlock uncapped commissions and aid company growth.
  • Lead targeted campaigns to help clients qualify for loans.

Benefits

  • Paid training for rapid onboarding.
  • 11 days PTO in the first year + 6 paid holidays.
  • 401(k) retirement plan available.
  • Comprehensive health insurance options, including a 100% company-paid plan.
  • Company covers short- and long-term disability and life insurance.
  • Optional plans for accident and critical illness coverage.
  • Weekly company-sponsored meals to foster team spirit.
  • Ongoing, paid professional development opportunities.
  • Fun incentives including contests and potential prizes for performance.
Full Job Description
Start Date: August 3rd, 2026 (or flexible for the right candidate)
Location: In-office position in Westminster, Colorado (off I-25 & 120th)
Note: Remote applicants will not be considered.

Compensation and Benefits:

Pay: $27/hr. Guaranteed bonus of $1,750/month for the first 6 months + $16/hour base (averaging $27/hour). Uncapped commissions with no limits on your earnings!
  • Earning Potential: Average $60,000 - $75,000 annually; top performers earn $100,000-$125,000+.
  • Paid training to get you up to speed quickly.
  • 11 days PTO in year one + 6 paid holidays.
  • 401(k) retirement plan.
  • Comprehensive health coverage: Medical, dental, and vision with Cigna (including a 100% company-paid option).
  • Company-paid short- and long-term disability + life insurance.
  • Optional accident, critical illness, and hospital indemnity plans.
  • Weekly company-sponsored lunches or breakfasts.
  • Ongoing professional development (paid, on-the-job).
  • Fun perks: Regular contests, rewards, cash bonuses, big prizes, and paid trips for outstanding performance.


Your Role:

As a Sales & Client Success Representative, you'll be the trusted advisor for our clients-combining exceptional customer service with consultative sales to drive retention, referrals, and long-term success in their homeownership journey.
  • Build Lasting Client Relationships: Deliver friendly, expert coaching and support throughout the loan readiness and home buying process, ensuring clients feel supported and achieve strong outcomes.
  • Drive Retention & Wins: Proactively re-engage past clients, turn potential cancellations into loyal advocates, and maximize program value through persuasive, value-focused conversations.
  • Generate Referrals Organically: Leverage every positive interaction to confidently ask for and secure high-quality referrals and new enrollments.
  • Meet Performance Goals: Consistently hit retention, reactivation, and referral targets to unlock uncapped commissions while contributing to company growth.
  • Outbound Impact: Lead targeted campaigns to reconnect with clients and help more families qualify for the loans they deserve.


What You'll Bring:
  • Proven success in roles that blend customer service excellence with sales/results (e.g., account management, client retention, inside sales, or consultative phone work).
  • Excellent phone presence-friendly, professional, persuasive, and great at active listening and building rapport.
  • Resilience, quick problem-solving, and a positive mindset that thrives in a performance-driven environment.
  • Genuine passion for helping people achieve financial and homeownership goals.
  • Strong computer skills and comfort with phone-based, office work.


Qualifications:
  • 3+ years in sales, client retention, account management, or high-touch customer service.
  • Proficiency in Spanish highly preferred but not required.
  • High school diploma or equivalent.
  • Ability to pass a background check and 10-panel drug screen (Colorado-friendly)
  • Reliable commute to our Westminster, CO 80234 office (must be able to work fully on-site).


If you're someone who loves building real relationships, delivering outstanding service, and earning through performance, we want to hear from you. Apply with your resume and a short note about a time you turned a challenging client interaction into a win.

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