Mohawk Industries Inc

Sales Center Operations Manager VI (FT)

Mohawk Industries Inc$75K — $95K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma with 5+ years of relevant sales experience, or a bachelor's degree in business with 1+ years of sales experience and 4 years prior selling experience.
  • Minimum 2 years of previous management experience required.
  • Prior customer service experience is a plus.
  • Dal-Tile certification to operate powered industrial trucks is required.

Responsibilities

  • Achieve annual revenue, budget, and business objectives.
  • Develop strong business relationships with key customers.
  • Define and communicate clear goals and objectives for sales center personnel.
  • Lead and direct employees towards achieving store objectives.
  • Analyze expenditures to meet budgetary requirements and ensure robust financial performance.
  • Recruit, hire, and manage SSC staff; provide ongoing training and performance management.
  • Ensure compliance with all human resource policies and DOT regulations.

Benefits

  • Company match on 401k contributions.
  • Employee purchase discounts available.
  • Tuition reimbursement offered.
  • Opportunities for career development and growth within the company.
Full Job Description
Primary Objective:

The Sales Center Manager- Operations is responsible for managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.

Major Function and Scope:

  • Achieves revenue, budget and other business objectives for each fiscal year.
  • Develops business relationships with key customers within the store coverage area.
  • Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
  • Provides leadership and direction in the pursuit of store objectives with employees.
  • Communicates and works closely with customers to maximize market penetration and margin potential.
  • Develops and implements strategic plans to accommodate corporate goals.
  • Advises customer on product selection, pricing and sales volume and continues to build customer relations.
  • Analyzes and controls expenditures of SSC to conform to budgetary requirements.
  • Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the "on Demand" reporting process.
  • Ensures prudent credit transactions and manages account collections.
  • Participates in the planning process by providing accurate, achievable sales forecasts.
  • Align achievements with corporate goals, standards, and objectives.
  • Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
  • Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
  • Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary. Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
  • Manages store metrics to ensure performance.
  • Maintains store KPI's to meet audit expectation requirements.
  • Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
  • Performs other related duties as required.


Experience and Knowledge Required:

  • HS diploma and 5+ years relevant sales experience required OR.
  • Bachelor's degree in Business or related field and 1+ years of relevant sales experience. 4 years prior selling experience. Prior customer service experience is a plus.
  • Minimum 2 years previous management experience.


Competencies:

  • Strong interpersonal skills, excellent written and verbal communication skills.
  • Analytical aptitude; time management and organizational skills.
  • Proven training, teamwork, and leadership skills.
  • Ability to "multi-task." Demonstrated follow-up and follow-through skills.
  • Must be proficient in MS Word, Excel, and PowerPoint.
  • Must be Dal-Tile certified to operate powered industrial trucks.


Other Pertinent Job Information:

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or listen. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities. While performing the duties of this job, the associate is required to frequently lift 50 pounds.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

About Mohawk Industries Inc

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone, luxury vinyl tile and sheet vinyl. Their industry-leading innovation has yielded products and technologies that differentiate their brands in the marketplace and satisfy all flooring related remodeling and new construction requirements. Their brands are among the most recognized in the industry and include American Olean, Bigelow, Daltile, Durkan, Karastan, Kerama Marazzi, Lees, Marazzi, Mohawk, Pergo, Quick-Step and Unilin. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, China, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries Inc Careers

Join the vibrant team at Mohawk Industries Inc, a global leader in innovative flooring solutions, where your career growth is as important as the superior products we deliver. At Mohawk, we offer more than just job opportunities; we provide a platform for professional development and personal growth within a culture that values diversity, innovation, and leadership.

Explore a World of Opportunities

At Mohawk Industries Inc, we are constantly expanding our horizons, seeking skilled, curious, and passionate team players ready to lead in the flooring industry. With a variety of positions available, from manufacturing to marketing, Mohawk offers a unique chance to develop your career in numerous directions.

Internship Programs

Kickstart your career with Mohawk’s dynamic internship programs. These opportunities are designed to give you hands-on experience, allowing you to apply your academic knowledge in real-world scenarios, enhance your skills, and build your professional network. Internships at Mohawk are the stepping stones to full-time employment and offer a deep insight into our company culture and operations.

Commitment to Diversity and Inclusion

Diversity is at the core of our hiring philosophy. Mohawk Industries Inc believes that a diverse workforce fosters innovation and creativity. We are committed to creating an inclusive environment where all employees can thrive. Our diversity training ensures that everyone, from leadership to new hires, understands and appreciates the value of a diverse team.

Benefits and Growth

Choosing a career at Mohawk Industries Inc means you are opting for a path filled with rewarding benefits and opportunities for growth. We support our employees with competitive benefits packages, leadership training programs, and promotion from within policies that help you reach your potential. Our commitment to your growth is paralleled by our dedication to innovation in the flooring industry.

Join Our Team

Are you ready to advance your career at Mohawk Industries Inc? Explore the job opportunities and open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to contribute to our team’s success. Apply today, and let Mohawk help you achieve your professional goals.

Stay Connected

Keep up to date with the latest at Mohawk Industries Inc by following our careers blog. Gain insider perspectives, industry-leading insights, and practical tips to enhance your employment journey. From crafting the perfect resume to acing your interview, our blog is a resource for aspiring professionals eager to excel.

Networking and Professional Development

At Mohawk, we understand the importance of networking and continuous professional development. Our employees enjoy access to industry events, training sessions, and seminars that enhance their job skills and career prospects.

Career Opportunities Await

With Mohawk Industries Inc, your career aspirations can take shape. Personalize your job search and receive alerts for new openings that align with your career preferences. Discover the exciting and rewarding opportunities that await at Mohawk, and be part of a company that’s leading the way in the flooring industry.

Apply Now

Don’t miss out on the chance to be part of a leading team. Check out the latest job openings at Mohawk Industries Inc and submit your application today. Join us in shaping the future of flooring through innovation, diversity, and leadership. Your future at Mohawk Industries Inc starts here!
Learn more about Mohawk Industries Inc
Size
43,000 employees
Market Cap
$6.1 billion
Industry
Net Income
$515.6 million
Founded
1878
5 Year Trend
+4.6%
Revenue
$9.5 billion
NASDAQ

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