Company: All Terrain Property Maintenance Inc
Location: London, Ontario
Job Type: Full-time
Reports To: CEO
Compensation: $75,000-$90,000 base salary plus performance-based annual bonus opportunity.
All Terrain Property Maintenance Inc. is hiring a Sales and Customer Experience Manager to lead our company-wide revenue pipeline and customer experience across grounds maintenance, turf and horticulture, snow and ice, enhancements, logistics, sweeping, and future service lines.
This is a hands-on role for someone who can create structure, build relationships, improve systems, and turn opportunities into profitable, deliverable work. You will help grow the business while protecting customer trust, operational capacity, service quality, and a clean handoff from sales to operations.
Success in this role is measured by profitable, sustainable growth achieved through strong customer relationships, disciplined sales processes, and operational alignment.
What You'll Be Responsible For
As the Sales and Customer Experience Manager, you will own the central execution of our revenue and customer experience system. You will:
- Own the company-wide sales pipeline from qualified lead through close, handoff, follow-up, and expansion
- Respond promptly to inbound opportunities and build a consistent outbound prospecting rhythm
- Develop relationships with property management companies, condominium boards, facility managers, commercial decision-makers, trades, and related property-service businesses
- Build opportunities across snow, turf, horticulture, enhancements, sweeping, logistics, and future services
- Identify cross-selling, renewal, and expansion opportunities within existing customer relationships
- Track municipal tenders and other strategic market opportunities
- Build clear, value-based service packages that create meaningful customer choices
- Maintain accurate CRM records with source, stage, value, owner, next action, timing, and outcome
- Build practical workflows, dashboards, reminders, automations, and reporting rhythms
- Lead customer surveys, NPS follow-up, review generation, customer recovery, and renewal-risk follow-up
- Identify recurring customer friction and turn feedback into practical service improvements
- Confirm scope, pricing, capacity, timing, and operational fit before commitments are finalized
- Create a clean sales-to-operations handoff with accurate scope, expectations, site information, and customer commitments
- Work closely with the CEO, Operations, Finance, Marketing, and division leaders
- Confidently leverage AI and emerging technologies to improve sales processes, customer communication, reporting, workflow automation, and overall efficiency.
This role requires ownership. Success comes from creating visibility, telling the truth about pipeline health, protecting profitability, keeping commitments clear, and improving the system as the company grows.
What We're Looking For
- Experience in sales, business development, account management, customer experience, revenue operations, or a related leadership role
- A track record of managing a sales pipeline, customer book, lead-generation process, renewals, or comparable revenue system
- Experience with commercial customers, property management, condominium boards, facility management, construction, HVAC, pest control, landscape, snow, commercial cleaning, window cleaning, irrigation, or related industries is an asset
- Strong CRM, pipeline management, reporting, follow-up, and process-building skills
- Ability to connect marketing activity to qualified leads, conversion, profitable revenue, and customer value
- Strong judgment about scope, pricing, capacity, customer commitments, and operational delivery
- Comfort working directly with a CEO and collaborating across Operations, Finance, Marketing, and service divisions
- Confidence using technology, automation, AI, dashboards, and digital systems
- Clear written and verbal communication, strong organization, self-direction, and dependable follow-through
Who You Are
- You take ownership, solve problems proactively, and collaborate effectively across departments.
- You are commercially minded and understand the balance between revenue growth, customer experience, and operational delivery.
- You build trusted relationships without overpromising.
- You communicate clearly, professionally, and proactively.
- You use systems consistently and value accurate, reliable information.
- You embrace technology, AI, and continuous improvement to work more effectively.
- You are motivated by building scalable processes, improving customer experiences, and contributing to long-term business growth.
Team Culture + Total Rewards
We're proud of a people-first culture built on care, dedication, trust, accountability, and continuous improvement. We believe growth should create better opportunities for our team and better outcomes for our customers.
- Compensation that reflects skill, experience, and performance
- Performance-based annual bonus opportunity tied to balanced business outcomes
- Benefits options based on eligibility and tenure
- Health and wellbeing supports, including an Employee Assistance Program
- Ongoing training, coaching, and development
- Recognition, team events, and an environment where good work gets noticed
- Opportunity to grow into broader Revenue Pillar leadership as the company develops
