In the Sales Support, Contract Specialist position, you will make immediate contributions to the organization. Job duties/responsibilities would include but are not limited to:

• Assist and collaborate with contract renewal team to enhance client agreements and sustain long-term relationships

• Have experience and/or a level of comfort with negotiating contracts

• Collaborate with internal key decision-makers, respond to customer requests and ensure timely delivery to meet customer needs

• Work closely with Legal and Accounting teams to provide accurate contracts & information

• Understand TouchNet contracts, processes, and pricing structure, and offer enhancements as necessary

• Gain capability of assisting legal and renewal teams in creating small contracts

• Understand the higher-education industry, including knowledge of TouchNet99s customer and prospect landscape

• Serve as liaison for integration agreements and hardware orders within Sales and Customer Success teams

• Familiarity with Salesforce, including the ability to create quotes and opportunities for requested orders, as well as reporting

• Communicate as needed with customers regarding purchase orders, quotes or payment for order processing

• Process all specific orders within Salesforce timely and efficiently

• Compile documentation and help guides for Sales and Customer Success teams

• Communicate and collaborate effectively within Sales team as appropriate

• Develop skills in usingSalesforce to review reports, tasks and dashboards

• Utilize best practices in daily activities, to be efficient and successful

Minimum Qualifications:

• BS/BA degree

• Showcase a proactive and self-starter attitude with a detail-focused skill set

• Posses confidence on the phone as needed and have good written skills for internal and external communications

• Understand the 9getting it done and doing it right9 mentality while being motivated and competitive

• Work seamlessly in a team environment and effectively communicate with all levels of stakeholders and customers

• Exemplify outstanding customer service and organizational skills

• Demonstrate good judgment in problem-solving and escalations

• Experience in utilizing SFDC is a plus

• Ability to work in our Lenexa, KS office preferred