Winning in Small Business Isn't About One Thing - It's About Everything

Our people, processes and products combined to deliver the protection that small businesses need. This means quoting and issuing business is fast and easy, policy service is hassle-free, and renewals are a breeze. Our solutions are built to deliver speed, ease, and efficiency. Our products are specifically designed for small businesses. The Alternative Market Placement department (AMP) functions as an insurance agency within The Hartford.  We provide coverage options to meet the needs of our agents and small business owners for exposures that fall outside of Hartford’s Small Business appetite.  The AMP team works with brokers and carriers to place and service these additional lines of business on small commercial accounts.  We also provide access to Maxum Insurance (subsidiary) while still allowing for a total account solution within our policyholder services capabilities.

An Alternative Market Account Manager is a licensed agent that works with wholesale brokers and carriers to place or retain business for retail agents and insureds.  An Account Manager is professionally demanding and demonstrates market and product knowledge to make sure to place the business with the best carrier and coverage for the insured’s needs.  An Account Manager behaves as a team player, is receptive to coaching and mentoring received from leadership, embraces change and strives for continuous improvement and champions for innovation.

Responsibilities:
Account Manager Excellence 
Reviews submissions and applications on complex business and applies market and product knowledge to place business with the carrier that is the best solution for the customer
Solicits information from agents and small business owners to assist in the issuance of new or renewal policies
Consistently demonstrates a high level of energy, flexibility, and resilience in handling high volumes; demonstrates superior multi-tasking and priority setting
Meets or exceeds territory goals ​
Has knowledge of applicable products, laws, regulations, and governance

Agency Management

Builds relationships with wholesale broker partners and retail agents
Acts as an advisor and resource to the agency/partner
In partnership with the Sales Rep and territory underwriter, drives results and outcomes on individual accounts as needed. Successfully achieves final account pricing and relationship.
Intermediate knowledge of agency operating models

Sales
Demonstrates sales skills and business relationships that drive growth and/or profit opportunities
Actively establishes and maintains a pipeline of new opportunities
Manages cross-sell, up-sell, and account round opportunities
Knowledgeable about our internal partners and leverages those relationships to write and retain business in their territory. Key Players are Inside Sales, Book Consolidation, Operations, Hartford Financial Products, Sales, and Underwriting. 

Service
Consults with the small business owner or producer to answer questions regarding coverage and AMP processes
Takes ownership to resolve service issues on individual assigned accounts.
Gains trust of external/internal partners to win concession and resolve service items without damaging relationships

Qualifications:

• 3+ years of Commercial Carrier or Agency Insurance experience
• Ideal candidate should have a working knowledge of Property, Auto, Worker's Comp, Package and Umbrella, Excess, Professional Liability, Management Liability
• License- This role requires an active Property & Casualty (P&C) Insurance Producer license in all 48 states. Please include your license number or NPN in your application and confirm it reflects full P&C License.
• Understanding of territory growth and retention objective concepts.
• Strong ability to properly analyze complex business and think outside of the box
• Documents risk decisions consistent with procedures
• Leverages product, appetite, and carrier knowledge to place business
• Knowledge of coverage forms, policy language; appropriation of form and exclusion use, articulates features/benefits of utilizing AMP, products and services​
• Demonstrates ability to work within high hazard business and anticipate underwriting questions that will be asked by other carriers
• This role will have a Hybrid work schedule, with the expectation of working in an office 3 days a week (Tuesday through Thursday). 

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: