OverviewThis is a field-based role. The ideal candidate would reside in the Orange County or Inland Empire area. However, the servicing territory will include throughout the Southern California area.The S&H Service Specialist works under general supervision and guidance within specific limits and authority. The position utilizes specialized knowledge and experience in developing, delivering, and coordinating workers' compensation cost control services for large and multi-location accounts. At least 25% of available work time is devoted to service account coordination. Works with policyholders and internal partners to reduce policyholder loss potential. Supports effective workers' compensation underwriting with timely and accurate policy rating and risk information. All tasks are to be performed with the goal of achieving an underwriting profit and demonstrating Zenith's superior workers' compensation expertise.
Responsibilities- Conduct assigned underwriting surveys at prospect and policyholder locations to define business operations, key employee injury/illness exposures and controls.
- Identify and evaluate the following workplace safety and health exposures: manual material handling and ergonomics; machinery and equipment; falls; motor vehicles; and occupational disease.
- Evaluate effectiveness of prospect and policyholder safety and health programs.
- Identify complex engineering and/or administrative controls to reduce workers' compensation loss potential.
- Use evidence-based safety & health service approach to identify key trends and prioritize multi-location policyholder service needs.
- Develop safety and health service plans, perform ongoing consultation, and oversee work of other safety and health staff servicing assigned accounts, making corrections as needed through influence and working within regional protocols.
- Ensure effective and cost-efficient service delivery to coordinated accounts.
- Influence key policyholder decision-makers to implement safety and health recommendations.
- Oversee own and other Safety & Health staff recommendations made to assigned service accounts.
- Prepare effective reports for policyholders and internal partners, including executive summary and year end reports.
- Develop and conduct necessary and effective policyholder training, leading policyholder decision-makers toward organizational change and/or risk improvement.
- Conduct effective investigation of serious workers' compensation incidents.
- Build and maintain productive policyholder and agency work relationships.
- Effectively market Zenith and the Safety & Health department within cross-functional marketing team.
- Partner with regional and corp. Safety & Health leaders to improve overall service delivery and service account performance.
- Meet department standards for individual work quality, productivity, and time service.
- Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
- Work productively and harmoniously with others on a consistent basis.
- Respond positively to direction and feedback on performance.
- Consistently maintain professional and appropriate demeanor.
- Participate on projects and perform other duties as assigned.
Education- Bachelor's Degree with preferred field of study in occupational safety, industrial hygiene, science, or engineering required.
- Safety or health-related Master's Degree; or at least one recognized professional designation such as CSP, ARM or CIH required.
Work Experience- 5+ years safety and health experience; with proven track record of results coordinating service to large and multi-location accounts required.
- Familiarity with P&C insurance agent and broker operations strongly preferred.
Knowledge, Skills, and Abilities- Strong ability to obtain, analyze and report loss data that clearly defines loss problem significance and points toward specific safety and health service focus.
- Knowledge of workers' compensation insurance; including strong understanding of experience modification, underwriting, loss sensitive plans, and claims practices.
- Working knowledge of return to work program features and benefits.
- Strong understanding of key performance measures for workers' compensation insurance carrier and how safety & health dept. impacts financial performance.
- Basic understanding of occupational medicine provider network features and benefits.
- Effective communication, sales, and presentation skills.
- Knowledge of Microsoft Office Suite and other common business software.
- Ability to learn and use proprietary Zenith systems.
- Driver License in good standing.
Pay, Benefits, and Other InformationThe expected salary range for this position is $120,700.92 - $150,876.16. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.
Benefits- Medical, Dental and Vision Insurance
- Flexible Spending Accounts
- Paid Parental Leave
- Life, AD&D and Disability Insurance
- 401(k), Employee Share Purchase Plan (ESPP)
- Education and Training Reimbursement
- Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
- 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
- Employee Assistance Program (EAP)
- For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/
- Company Car
Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly.
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