RTCC Program Supervisor Posting Number req26374
Department University Police Department
Department Website Link University Police Department Location Tucson Campus
Address Tucson, AZ USA
Position Highlights The Real Time Coordination Center (RTCC) Program Supervisor provides strategic leadership, planning, coordination, and implementation support for complex operational initiatives within the Office of Public Safety. This position is responsible for identifying, developing, evaluating, and advancing programs, technologies, partnerships, and process improvements that support departmental priorities and university objectives.
The RTCC Program Supervisor collaborates with university leadership, operational stakeholders, and external partners to evaluate organizational needs, implement innovative solutions, and support data-informed decision making. This position may support initiatives associated with the Real Time Coordination Center (RTCC), technology modernization efforts, operational coordination programs, and other strategic initiatives that enhance university operations and public safety services.
Visa sponsorship is not available for this position.Duties & Responsibilities StrategicProgram Development and Implementation- Lead thedevelopment, implementation, and continuous improvement of strategicoperational initiatives supporting Office of Public Safety priorities anduniversity objectives.
- Identifyopportunities to improve organizational effectiveness through processimprovement, technology integration, operational modernization, and innovativeprogram development.
- Developlong-range plans, project strategies, implementation frameworks, andoperational recommendations supporting departmental goals.
- Coordinateplanning activities involving multiple departments, stakeholders, and subjectmatter experts.
- Supportevaluation and implementation of emerging technologies, operationalcapabilities, and service delivery models.
- Research andrecommend best practices that improve organizational performance andoperational effectiveness.
ProgramEvaluation, Assessment, and Performance Management - Developperformance measures, assessment methodologies, and evaluation frameworks foroperational programs and initiatives.
- Analyzeorganizational performance indicators, operational trends, and program outcomesto identify opportunities for improvement.
- Conductoperational assessments and program reviews to support strategic planning anddecision-making efforts.
- Prepareexecutive-level reports, presentations, summaries, and recommendations forleadership.
- Monitor programeffectiveness and recommend adjustments to improve efficiency, servicedelivery, and organizational outcomes.
- Supportdata-informed decision making through the collection, evaluation, andinterpretation of operational information.
StakeholderEngagement and Partnership Development- Build andmaintain collaborative relationships with university leadership, operationalstakeholders, academic partners, and external organizations.
- Facilitatecoordination among multiple departments engaged in shared operationalinitiatives.
- Serve as aliaison between leadership, operational units, and external partners regardingstrategic initiatives and program development efforts.
- Lead meetings,working groups, planning sessions, and stakeholder engagement activities.
- Identifyopportunities to expand partnerships and collaborative efforts that supportorganizational objectives.
- Supportcommunication strategies that promote awareness, understanding, and adoption ofoperational initiatives.
Research,Analysis, and Project Management- Conductresearch regarding emerging technologies, industry trends, operationalpractices, and innovative service delivery models.
- Manage specialprojects, pilot programs, evaluations, and strategic initiatives from conceptthrough implementation.
- Coordinateproject timelines, deliverables, stakeholder communication, and implementationactivities.
- Develop projectdocumentation, recommendations, business cases, and operational analyses.
- Supportgrant-related initiatives, funding opportunities, partnership developmentefforts, and strategic planning activities as assigned.
- Assist withinitiatives associated with the Real Time Coordination Center, operationaltechnology programs, and university-wide coordination efforts.
Knowledge,Skills & Abilities- Knowledge ofprogram development, strategic planning, organizational assessment, and projectmanagement principles.
- Ability toanalyze complex issues and develop practical, actionable recommendations.
- Ability tocoordinate multiple projects and priorities simultaneously.
- Strongresearch, analytical, and problem-solving skills.
- Ability todevelop performance measures and evaluate organizational effectiveness.
- Ability toprepare executive-level reports, presentations, and strategic recommendations.
- Strong writtenand verbal communication skills.
- Ability tobuild collaborative relationships with stakeholders at all organizationallevels.
- Ability tofacilitate meetings, working groups, and strategic planning activities.
- Ability to workindependently while managing complex initiatives with minimal supervision.
- Demonstratedprofessionalism, adaptability, discretion, and sound judgment.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
Minimum Qualifications - Bachelor'sdegree or equivalent advanced learning attained through professional levelexperience required.
- Minimum of 5years of relevant work experience, or equivalent combination of education andwork experience.
- Successfullypass an in-depth background investigation to include passing a polygraphexamination.
- Occasional workevenings, weekends, or extended hours may be necessary to support projectdeadlines, operational initiatives, emergency activations, or special events.
Preferred Qualifications- Experience leading complex cross-functional projects or strategic initiatives.
- Experience working with university administration, public sector organizations, or large complex institutions.
- Experience evaluating programs, developing performance measures, and supporting executive decision-making.
- Experience with operational technologies, information systems, data visualization, GIS, dashboards, research methodologies, or organizational assessment programs.
- Experience building partnerships and coordinating stakeholders across multiple organizational units.
FLSA Exempt
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job FTE 1.0
Work Calendar Fiscal
Job Category Protection and Safety
Benefits Eligible Yes - Full Benefits
Rate of Pay $75,540 - $98,201
Compensation Type salary at 1.0 full-time equivalency (FTE)
Grade 10
Compensation Guidance The
Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The
Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Career Stream and Level PC3
Job Family Police & Security
Job Function Protection & Safety
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)
Number of Vacancies 1
Target Hire Date 7/13/2026
Expected End Date Contact Information for Candidates [email protected] Open Date 6/29/2026
Open Until Filled Yes
Documents Needed to Apply Resume and Cover Letter
Special Instructions to Applicant Once your application is received, you will receive an email with instructions on how to access and complete the Personal History Questionnaire (PHQ). We strongly encourage you to complete and submit the PHQ as soon as possible. 
