ResponsibilitiesThe RPS Relationship Manager is responsible for administering and servicing a book of retirement plan business consisting primarily of qualified plans that fall under ERISA guidelines. Additionally, this role will assist with the generation of new or additional sources of revenue.
Salary RangeThe salary range for this position is $77,900 - $153,000 per year plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.
Key AccountabilitiesManage a portfolio of client relationships:- Act as primary fiduciary and administrator for a portfolio of retirement plan accounts working with appropriate support teams to ensure the execution of day-to-day administration of accounts is happening appropriately.
- Proactively contact clients keeping them abreast of any changes within the ERISA world that may affect their plan and the retirement success of their participants.
- Educate, recommend, monitor, and assist in documenting the Fiduciary Responsibilities of Plan Sponsor.
- Assist with plan design suggestions to ensure the client has a retirement plan that works for their employees.
Investment Oversight and Participant Education:- Help develop and deliver content for education/enrollment meetings for plan participants. These meetings are held in group, one-to-one, in-person and virtual formats.
- Recommend, monitor, and review plan investments options relative to our strategies and the client's Investment Policy Statement.
Assist in increasing revenue for both RPS and other Wealth Group Lines of Business- Foster productive relationships with business partners in Consumer and Commercial.
- Work closely with Commercial Lenders and the Wealth Group to develop and expand wallet share with existing wealth relationships.
- Enhance brand management and develop outside centers of influence for referral opportunities.
Key Competencies:- Promotes Change - Seeks to understand and embrace change. Actively seeks information to understand the rationale, implications, and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn and adjust as needed. Identifies and recommends changes to leadership to improve performance.
- Strategy in Action - Build your strategic mindset capability. Breaks down larger goals into smaller achievable goals and communicates how they are contributing to the broader goal. Actively seeks to understand factors and trends that may influence role. Anticipates risk and develops contingency plans to manage risks. Identified opportunities for improvement and seeks insights from other sources to generate potential solutions. Aligns activities to meet individual, team, and organizational goals.
- Compelling Communication - Openly and effectively communicates with others. Effectively and transparently shares information and ideas with others. Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain. Unites others towards common goal. Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution, and checking for satisfaction.
- Makes Decisions & Solves Problems - Seeks deeper understanding and takes action. Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency. Collaborates and seeks to understand the root causes of problems. Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time. Takes action that is consistent with available facts, constraints, and probable consequences.
- Delights Clients - Continuously seeks and applies knowledge leading to a best-in-class client experience. Passionately serves internal/external clients with excellence. Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. Understands data, metrics, and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client, and/or team. Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
Qualifications and Education Requirements- Education: Bachelor's degree preferred
- 7+ years of Experience
- Required Certifications for RPS Administrator II and Sr. levels must possess an advanced level of related industry certification such as, either the C(k)P, AIF, CPFA, CEBS or CRPS
- PC/Microsoft Office experience required.
- Strong verbal and written communication skills
- Strong administrative/organizational skills
- Serious 65 license
