Installation Manager

The Roofing Installation Manager is responsible for leading the successful execution of residential roofing and exterior construction projects from pre-construction through final completion. This role oversees job-site safety, installation quality, scheduling coordination, subcontractor performance, and customer satisfaction while ensuring projects are completed efficiently and to company standards.

The ideal candidate is a hands-on field leader who thrives in a fast-paced environment, communicates effectively with customers and crews, and takes pride in delivering exceptional project outcomes.
What Success Looks Like

In this role, success means:

• Projects completed on time and within scope
• High customer satisfaction and positive online reviews
• Safe, organized, and efficient job sites
• Strong subcontractor accountability and workmanship quality
• Minimal punch-list items and warranty callbacks

Key Responsibilities

• Oversee residential roofing and exterior installation projects from pre-construction through final completion
• Coordinate schedules, materials, subcontractors, equipment, and permits to ensure projects are installation-ready
• Serve as the primary point of contact for customers throughout the project lifecycle, providing updates and resolving issues as needed
• Conduct job-site inspections to ensure installation quality, safety compliance, and adherence to company and manufacturer standards
• Lead subcontractors and crews to maintain productivity, workmanship quality, and professional job-site standards
• Manage change orders, project documentation, and project closeout activities, including final walkthroughs and customer reviews
• Identify and resolve project challenges quickly to maintain timelines, customer satisfaction, and operational efficiency
• Maintain safe and organized job sites in compliance with company policies and applicable safety regulations
• Manage multiple active projects simultaneously while maintaining strong communication and attention to detail
• Support continuous improvement initiatives focused on quality, efficiency, and customer experience

Qualifications

Required:

• Minimum of five (5) years of experience in the construction industry with demonstrated expertise in roofing and siding installations.
• Experience in residential roofing a must
• Valid driver's license with the ability to operate a company vehicle and maintain insurability under the Company's Commercial Auto Policy.
• Ability to travel throughout New England
• Ability to read, interpret, and execute project documents, specifications, and installation drawings.
• Proficiency in CRM systems like ServiceTitan and Microsoft Office applications.
• Excellent verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• Strong organizational skills with exceptional attention to detail.
• Proven ability to manage multiple projects simultaneously under tight deadlines.
• Bilingual is preferred.

Preferred:

• CDL license designation

The Ideal Candidate

• Experienced in residential roofing or exterior construction project management
• Comfortable leading crews and holding subcontractors accountable
• Organized and detail-oriented with strong follow-through
• Confident communicating with homeowners and internal teams
• Able to balance multiple projects in a fast-paced environment
• Solutions-oriented and calm under pressure

Performance Expectations

This role is evaluated based on:

• Safety performance and job-site compliance
• Installation quality and reduced warranty callbacks
• On-time project completion
• Customer satisfaction and successful project closeout

Schedule & Compensation

• Competitive base salary
• Performance-based bonus opportunities
• Company vehicle or vehicle allowance
• 8-10 hour shifts with weekend work as needed

Location: Westfield, MA - home base - role covers surrounding territory, going to projects in company provided vehicle

Pay Range: $80,000-$90,000

Job Type: Full-time

FLSA: Exempt, Salary

Compensation & Benefits Disclosure

Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The "Target Salary Compensation" listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.

Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.

Target Salary Compensation:

$80,000-$90,000 USD

Benefits:

Full-time employees are eligible to participate in the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Company sponsored Life and AD&D coverage
• Paid Time Off
• Opportunities for growth and on-the-job training