This Risk Policy Sr Group Manager role operates within the Collections and Recovery Risk Policy team, reporting directly to the Group Head (Senior Collections Business Collections Risk Manager- SC/BCRM) within the USCC Risk Management organization.
The Collections and Recovery Risk team's mission is to help customers bring their current accounts or fairly resolve their debt. The Collections Policy team owns Policy and Strategy, and partners closely with the Operations and Technology teams on implementation and execution of strategy and controls to implement the owned risks within its business process. The position is accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within the collection and recovery function and deep understanding of applicable regulatory guidance and Citi's internal policies. Requires strong analytical skills to filter, prioritize and validate potentially complex and dynamic materials from multiple sources. Excellent communication skills required to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of the area. Exercises control over resources, policy formulation and planning. Involved in short- to medium-term planning of actions and resources for this area.
ResponsibilitiesLead and Develop a High-Performing Risk Analytics Team: Provide inspiring leadership and strategic guidance to a team of approximately 10+ Risk analysts, fostering a culture of excellence, efficiency, customer focus, and AI capability development.
- Oversee Management Control Assessment (MCA) and Regulatory Compliance: Develop, implement, and manage comprehensive Management Control Assessments (MCA) to ensure strict adherence to regulatory requirements and internal policies. Empower the team to effectively identify, measure, monitor, control, and report operational and compliance risks. Collaborate with the Business Control team to provide essential technical expertise and guidance for control testing activities.
- Design and Implement Robust Systemic Control Programs: Create and execute a robust program for validating systemic controls, including the evaluation of positive and negative scenarios. Conduct thorough research and drive the disposition of potential control failures and risks identified by the team and other 1st and 2nd Line of Defense (LOD) monitoring functions. Analyze historical impacts, initiate timely escalations, and manage issue assessment processes in strict accordance with Citi's policies, while actively supporting all key control activities.
- Strategically Manage the Issues Portfolio: Lead the comprehensive management of the issues portfolio by collaborating closely with issue management teams, legal, compliance, operations, risk, and other key stakeholders. Ensure proper documentation of all issues, including their concern, cause, consequence, and context. Investigate root causes, develop, and implement effective corrective action plans to mitigate risk exposure. This includes designing and deploying compensating measures, implementing sustainable systemic solutions, and partnering with remediation teams to identify and resolve impacted customer issues. Provide continuous oversight of the team's issue portfolio, deliver critical updates to stakeholders, ensure timely issue closure, and proactively escalate concerns regarding emerging risks.
- Lead Exam and Audit Response Preparedness: Direct the preparation of complete and accurate account-level data sets for transaction testing in response to exam and audit requests. Assess regulatory and policy adherence, working collaboratively with audit and examination teams, interpreting Citi regulatory guidelines, and engaging key stakeholders to clarify needs, explain processes, and effectively address any potential exceptions.
- Drive Strategic MIS Transformation: Provide strategic leadership to transform Management Information Systems (MIS) processes, ensuring alignment with the overall Risk Management simplification and AI-focused strategy.
- Define and Execute Risk Management Strategy: Develop and articulate a clear vision, desired end-state, and strategic roadmap to achieve critical risk management objectives. Successfully enlist and influence stakeholders to ensure strong support for the vision, end-state, and roadmap, and ultimately drive its successful delivery and execution.
Qualifications- Extensive Leadership Experience: Minimum of 15 years of progressive experience in Risk Strategy, Analytics, and Decision Management, with a significant portion in leadership roles within complex and critical environments, specifically within the collections and recovery function.
- Advanced Analytical and Technical Proficiency: Demonstrated strong technical background with expertise in data analysis and manipulation using tools such as SAS, SQL, and Hadoop.
- Strategic Decision-Making in High-Risk Environments: Proven ability to make sound, strategic decisions in high-risk scenarios by expertly assessing complex situations based on available data, extensive experience, astute intuition, and judicious judgment.
- Exceptional Project and Program Management: Demonstrated success in leading and managing complex projects and initiatives from inception to successful completion, ensuring alignment with strategic objectives.
- Superior Stakeholder Engagement and Negotiation: Highly adept at effectively interfacing, influencing, and negotiating with diverse levels of senior management and critical stakeholders across Risk, Operations, and Product functions. This includes maintaining proactive communication and a "no surprises" approach to risk issue communication, coupled with the ability to confidently advocate autonomous views.
- Deep Domain Expertise: Comprehensive knowledge of consumer risk management credit cycle processes, with a strong emphasis on collections. In-depth understanding of applicable regulatory guidance and Citi's internal policies relevant to collections and recovery.
Education- Required: Bachelor's degree in a Quantitative Field such as Economics, Statistics, Engineering, Operations Research, Business Finance, or Mathematics.
- Preferred: Master's degree in a relevant quantitative field.
Job Family Group: Risk Management
Job Family:Risk Framework and Policy
Time Type:Full time
Primary Location:Wilmington Delaware United States
Primary Location Full Time Salary Range:$170,000.00 - $300,000.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.
Other Relevant Skills Change Management, Communication, Constructive Debate, Escalation Management, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment, Stakeholder Management.
Anticipated Posting Close Date:Jun 29, 2026
