Position Summary:

The Risk Manager is responsible for oversight and monitoring of the ISO portfolios. This role is responsible for identifying, analyzing, and mitigating financial, operational, fraud, compliance, and reputational risks associated with merchant processing activity. The Risk Manager works closely with ISOs and Risk Team Management to ensure portfolio performance remains within established risk tolerances and regulatory requirements. Reports directly to the VP of Risk.

Essential Functions:

• Monitors and manages merchant portfolios from a credit risk, fraud risk, and operational risk perspective.
• Oversees ISO relationships to ensure their merchant activity aligns with the Bank's underwriting policies, risk processes, and card brand compliance requirements.
• Conducts ongoing portfolio reviews and trend analysis focused on chargebacks, fraud activity, excessive credits, ACH returns, suspicious transaction patterns, and merchant processing anomalies.
• Identifies high-risk merchants and emerging portfolio concerns and recommend appropriate mitigation strategies, including reserves, processing limitations, enhanced monitoring, or account termination.
• Investigates suspicious merchant activity and potential fraud scenarios, including transaction laundering, factoring, card testing, identity theft, and excessive dispute activity.
• Serves as a primary point of contact for ISOs regarding risk escalations, portfolio concerns, reserve requirements, and merchant remediation efforts.
• Reviews, monitors, and approves ACH processing files submitted daily including files submitted outside normal business hours.
• Analyzes financial statements and assesses anticipated risk exposure.
• Ad hoc projects as deemed necessary by management.

Compliance with Laws & Regulations:

• Responsible for complying with all of the Bank's internal control policies and procedures.
• Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.

Education and Experience:

• Bachelors' degree is required, or four (4) years' experience accepted in lieu of education requirement.
• Three (3) years of risk related experience in the acquiring industry.

Summary of Qualifications:

• Financial statement analysis proficiency
• Strong analytical skills and ability to create and implement risk mitigation strategies.
• Ability to analyze current risk processes and procedures and implement solutions to promote efficiencies.
• Knowledge of card brand compliance programs and regulations.
• Ability to prioritize competing priorities appropriately.
• Knowledge of processing platforms and tools.
• Strong verbal and written communication skills.
• Ability to work outside of normal business hours.

Work Environment/Physical Demands: Light

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Security Responsibilities - General:

This classification requires heightened security awareness to safeguard the Bank's data, including customer non-public personal information. This security level means that the job includes exposure to all categories of Bank data, including customer non-public personal information.

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Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.