The Revenue Operations Manager’s (ROM) primary objective is to help the organization drive profitable growth through creating scalable processes that ensure best practices in full-cycle Marketing and Sales Operations (Ops) from Lead Management through to closed opportunities. 

The role includes data entry, data analysis, basic CRM system maintenance, report & dashboards creation, as well as providing marketing automation, Lead Generation & Sales Ops support. The ROM will work cross departmentally and will engage senior management on a regular basis to support Sales Operations such as pipeline analysis, reporting and optimization. 

• Serve as a Subject Matter Expert (SME) and main point of contact for all requests and issues related to Pardot and Salesforce 
• Work with Demand and Lead Generation to orchestrate digital marketing acquisition and nurture programs 
• Create and maintain user access profiles and privileges, to include but not limited to, unlocking user accounts, resetting passwords, Single Sign-On (SSO), two-factor authentication, whitelisting IP addresses, transferring record ownership, deactivating access as personnel changes occur, and addressing certificate problems 
• Establish and maintain best-in-class reporting (including ad hoc reports) and dashboards capturing key metrics, to show Marketing and Sales activities, effectiveness, and business impact 
• Analyze Marketing and Sales data to develop insights and make recommendations on areas for optimization to drive business growth 
• Ensure accurate data entry into Salesforce and other integrated systems 
• Prepare data files and upload data into Salesforce using the data loader and other 3rd party tools. 
• Point person to deploy new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows 
• Develop and maintain training materials and train users on how to create or modify existing reports so meaningful metrics can be accessed accurately and in a timely manner 
• Troubleshoot email campaigns, workflows, approval cycles, or autoresponders that generate excessive bounced mails 
• Monitor and maintain data quality within the Marketing and Sales databases, as well as list maintenance and new data acquisitions 
• Evaluate new technologies and add-on applications to improve and optimize marketing team performance 
• Standardize, streamline and automate employee collaboration processes 
• Train Marketing and Sales groups on CRM and MarTech software platform functions and processes 
• Oversee implementation and deployment of Salesforce modules (Example: Einstein Analytics Plus) 
• Direct Kenco’s (3rd Party) Salesforce Managed Services Provider, for ad-hoc and other CRM development work 
• Other applicable duties as assigned 

• Bachelor’s degree in Business, Marketing, or related field or equivalent years of experience required. Equivalent years of experience is defined as one year of professional experience for each year of college requested 
• 6 - 8 years of experience functioning as an administrator of a system within Sales and Marketing required; specific Salesforce experience preferred 
• Salesforce.com Admin (ADM201 and ADM211) certified preferred 
• Proficient with Marketing Automation Software, ideally Pardot 
• Ability to translate business needs into appropriate requirements and support those processes to the satisfaction of the end user 
• Ability to create and document workflows, custom views, formula fields and other content of intermediate complexity 
• Strong analytical skills, able to draw insights and intelligence from marketing data 
• Ability to understand, assess, and implement lead scoring, lead nurturing, segmentation, personalization, and other lead/customer management practices 
• Strong verbal and written communication skills required 
• Must be proficient at analyzing data, building reporting, and making strategic recommendations based on data and trends 
• Proficient skills in the Microsoft Office Suite required 
• Ability to work with data integration (Experience with Pardot, LinkedIn Navigator, ZoomInfo, and/or Dun and Bradstreet (D&B) is preferred) 
• Strong attention to detail and self-motivated 

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization. 
• Communicate for Impact - Proactively communicate with all stakeholders throughout the life cycle of programs and projects. 
• Influencing Others - Can quickly find common ground and can solve problems for the good of the organization with a minimal amount of noise. Authentically gains trust and support of peers. 
• Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders. 
• Strategic Agility - Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco’s long-term organizational strategy. 

• This position is expected to travel approximately 25% or less. 
• A passport is not required, but recommended. 

• The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Per company policy, all internal job postings expire 14 days from the date they are posted.

Benefits offered:

• Medical insurance including HSA, HRA and FSA accounts

• Supplemental insurance including critical illness, hospital indemnity, accidental injury

• Dental Insurance

• Vision Insurance

• Basic Life and Supplemental Life

• Short Term and Long Term Disability

• Paid Parental Leave

• 401(k)

• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)

• Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.