Position Summary
We are seeking a strategic and hands-on Revenue Operations Manager to build and scale our revenue engine by aligning Sales, Marketing, and Customer Success through system-driven processes and operational excellence. This role will own revenue forecasting, CRM systems, workflow automation, and end-to-end revenue operations to improve efficiency, visibility, and scalability across the customer lifecycle.
The ideal candidate is highly analytical, process-oriented, and experienced in building operational infrastructure within high-growth or scaling organizations. This individual will work cross-functionally to identify operational gaps, streamline workflows, and implement practical solutions that drive revenue growth and organizational alignment.
Key Responsibilities
Revenue Forecasting & Sales Strategy
- Own and deliver accurate revenue forecasts, including pipeline coverage, conversion assumptions, and scenario planning
- Partner with Sales leadership to improve forecast accountability and pipeline performance
- Analyze revenue and performance trends to support segmentation, targeting, and strategic planning
- Support upsell, renewal, and expansion initiatives in partnership with Sales and Customer Success teams
CRM & Revenue Systems Management
- Own and manage CRM platforms (e.g., HubSpot), including workflows, automation, integrations, and system configuration
- Design and implement system-driven workflows across the full revenue lifecycle, from lead generation through onboarding and expansion
- Build automation and triggers to support handoffs, follow-ups, billing, and expansion opportunities
- Ensure CRM data integrity and maintain visibility into pipeline activity, customer health, and revenue performance
Revenue Operations & Process Optimization
- Develop and implement scalable, standardized processes across the customer lifecycle
- Define and improve ownership structures and handoff processes between Sales and Customer Success
- Serve as a central operational partner to drive alignment across revenue-generating teams
- Eliminate manual processes through automation and workflow optimization initiatives
- Identify operational inefficiencies and implement scalable, data-driven solutions
Qualifications
Education & Certifications
- Bachelor's degree in Business, Commerce, Economics, Data Analytics, or a related field
- CRM or Revenue Operations certifications (e.g., Salesforce Administrator, HubSpot Certifications) are considered an asset
- Additional training in business intelligence, process improvement, Lean, or Six Sigma is considered an asset
- Experience with data visualization and reporting tools such as Power BI or Tableau is considered an asset
Experience
10+ years of experience in Revenue Operations, Sales Operations, or Business Analytics within high-growth or scaling organizations
- Proven experience designing and implementing revenue processes across the full customer lifecycle
- Strong hands-on experience configuring and managing CRM systems, including automation, workflows, integrations, and data structures
- Demonstrated success owning revenue forecasting, pipeline analysis, conversion modeling, and scenario planning
- Experience building automated, system-driven workflows to improve operational efficiency and scalability
- Strong analytical and reporting capabilities with experience developing dashboards and actionable business insights
- Proven ability to identify operational gaps and implement practical solutions that drive measurable improvements
- Experience collaborating cross-functionally with Sales and Customer Success teams
- Strong communication and stakeholder management skills with the ability to drive alignment and resolve ambiguity
- Comfortable operating in fast-paced, evolving environments with a high level of ownership and accountability
Core Competencies
- Analytical and data-driven mindset
- Project management
- Change leadership
- Stakeholder management
- Strategic thinking
- Process improvement
- Cross-functional collaboration
- Problem solving
- Execution focused
- Mentorship and team support
Benefits
- Competitive compensation package
- Health and dental benefits
- RRSP matching program
- Short-Term Incentive Plan (STIP)
- Hybrid work environment in Calgary, AB
