JOB SUMMARY:

The ChoiceROCS Program Manager oversees the delivery and enablement of the Choice Revenue Optimization Consulting Services (ROCS) program. This person is responsible for managing and evolving the ROCS program. This role ensures hotels receive strategic revenue management support through structured service levels, improving performance and competitive advantage across the portfolio.

Note: This role is not eligible for visa sponsorship now or in the future.

RESPONSIBILITIES:

• Optimize and maintain internal integrity in areas such as billing, compliance and vendor relationships.

• Deploy initiatives that lift adoption and retention while streamlining current processes​.

• Be a leader in clarity through communication with franchisees and internal stakeholders through partnered cross-functionality.

• Manage internal processes and associated workflows, ensuring efficiency and compliance with program standards.

• Track, analyze, and forecast hotel engagement metrics to inform strategic decisions and optimize program participation.

• Communicate program updates, advocacy efforts, and informational opportunities to senior leadership and relevant stakeholders.

QUALIFICATIONS:

Employment Experience

• 5-7 years of Revenue Management experience

• Comprehensive understanding of Revenue Management principles and philosophies, tools, and reports, as well as industry standard metrics and related reports.

• Knowledge of Choice Internet sites, Property Management Systems, Choice distribution platforms and strategies, GDS systems a plus.

• Excellent written and verbal communication skills

• Ability to partner and collaborate with all levels of leadership

Technical Skills

• Proficiency in Microsoft Office and SharePoint, especially Word, PowerPoint, and Excel

Additional Skills & Competencies

• Ability to work independently and collaboratively with cross-functional teams

• Ability to manage multiple projects and prioritize tasks effectively

Education Requirements

• BS/BA degree  or an equivalent work-related experience in hospitality or Revenue Management.

• Revenue Management certification (CHRM or CRME) is preferred. 

Salary Range

The salary range for this position is $86,886- $102,219.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide