Primary Responsibilities:Epic System Build & Optimization- Lead and maintain core Epic system build, including ongoing configuration, enhancements, and optimization
- Define, document, and validate system design requirements in collaboration with clinical and operational stakeholders
- Analyze and document current-state workflows and translate them into future-state system design
- Partner with end users across all levels to evaluate system needs and recommend improvements
- Participate in and support system upgrades, special updates, and enhancement initiatives
- Track and prioritize system enhancement requests, ensuring alignment with organizational goals
- Collaborate with Epic technical staff and implementers to troubleshoot and resolve system issues
- Perform system maintenance activities such as imports, configuration updates, and basic reporting
- Ensure system build complies with organizational (Optum) policies, standards, and governance
- Maintain Epic certification(s) and continuously expand application knowledge
- Translate complex data and operational needs into actionable business and system requirements
- Evaluate information from multiple sources to distinguish business needs from user requests and optimize scope, benefits, and risks
Testing & Quality Assurance- Adhere to Epic and organizational change control processes and standards
- Develop, execute, and maintain comprehensive testing plans and test scripts
- Coordinate and support unit, integrated, and user acceptance testing activities
- Ensure timely and effective communication of system changes to impacted users and teams
- Contribute to development and refinement of policies and procedures related to Epic system use
Training & Knowledge Sharing- Partner with training teams to support rollout of new functionality and system updates
- Provide training and guidance to end users, both individually and in group settings
- Participate in clinic and operational meetings to promote effective use of the Epic system
- Develop and maintain user-facing documentation, FAQs, and best practices
User Support & Service Excellence- Provide high-quality customer support for end users, including troubleshooting and issue resolution
- Document system issues, root causes, and resolutions to support knowledge sharing
- Maintain and update support documentation, including FAQs and standard work
- Meet or exceed established customer service and response standards
Project Management & Delivery- Manage and/or support projects involving Epic system enhancements and new functionality
- Define project scope, key milestones, deliverables, and dependencies
- Prioritize work effectively and proactively communicate risks, barriers, and mitigation strategies
- Partner with project managers and stakeholders to ensure alignment with timelines and objectives
- Facilitate meetings, workgroups, and stakeholder discussions; track and execute follow-up actions
- Identify system interfaces, dependencies, constraints, and quality considerations
- Support planning, coordination, and execution of testing and production deployments
- Develop and deliver clear, concise project presentations and status updates
- Participate in cross-functional initiatives and special projects as assigned
Leadership & Continuous Improvement- Mentor and provide guidance to associate and intermediate analysts
- Support recruitment, onboarding, and development of team members
- Promote a collaborative team environment and knowledge sharing across the team
- Identify opportunities for process improvement and lead initiatives to enhance efficiency and system effectiveness
- Communicate change strategies and support adoption across stakeholders
Organizational Expectations (Applies to All Responsibilities)- Demonstrate professionalism, accountability, and respect in all interactions
- Collaborate effectively with team members, leadership, providers, and staff
- Apply Lean principles to improve workflows, reduce waste, and enhance customer satisfaction
- Follow written and verbal instructions while also working independently
- Maintain compliance with all organizational policies, including HIPAA, privacy, and security standards
- Complete required compliance and regulatory training
- Participate in required job-related and regulatory training programs (e.g., OSHA, L&I)
- Maintain regular, reliable attendance
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- Certificate/License: Minimum of one EPIC Certification required in the following applications-Resolute Professional Billing/Claims, Tapestry
- 4+ years of experience in health care organizations and clinic flow and standards
- 4+ years of experience working with EMRs
- 4+ years of experience working with all levels of staff to determine clinic needs and best practices
- 2+ years of progressive management experience
- Intermediate proficiency with Microsoft office products
- Ability to occasionally travel, per business need (likely 1-2 times per year)
- Ability to work standard daytime hours within CST or PST
Preferred Qualifications:- Knowledge of system implementations
- Minimum of three to five years healthcare experience
- Three to five years working with clinical systems
- Minimum of two full life-cycle implementations
- Clinical background for front-end roles
- Technical experience for back end roles
- Proficiency with all Microsoft products
- Minimum of two full life-cycle implementations
- Clinical background for front-end roles
- Technical experience for back end roles
Soft Skills:- Must be courteous, responsive, timely, respectful, thorough and detail oriented
- Possesses excellent oral and written communication and problem-solving skills
- Has good time management skills and a demonstrated ability to prioritize tasks
- Has good time management skills and a demonstrated ability to prioritize tasks
- Ability to keep professional demeanor in stressful circumstances
- Ability to work independently and in team environments
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#RPO #GREEN
