Job OverviewImpact Advisors is seeking a dynamic and motivated
Revenue Cycle Performance Analyst to support the operational excellence of our client delivery teams. This role is responsible for auditing quality, identifying and documenting quality issues and themes, preparing performance reports, and drafting mitigation plans for workflows that are off track. The performance analyst requires expertise in revenue cycle end to end, with specialization in coding and/or back end (billing, AR, cash posting). Impact Advisors is seeking a results driven, collaborative, analytical, and experienced individual.
This position offers a unique opportunity to contribute to client success while making a meaningful impact on the healthcare industry.
Key Responsibilities Reporting & Analytics - Conduct comprehensive quality audits of revenue cycle processes for individual reps, coders, and supervisors to ensure compliance and performance standards are met.
- Prepare and deliver quality scorecard performance reports to operational leaders highlighting trends, successes, and areas for improvement.
- Identify opportunities for training for new and tenured employees, ensuring they are equipped with the knowledge and tools to succeed.
- Support SOPs and Job aids for on-shore and off-shore teams.
- Identify underperforming workflows and draft mitigation plans to address issues and restore optimal performance.
- Collaborate with cross-functional teams to support continuous improvement initiatives and best practices in revenue cycle operations.
Qualifications Required - High School Diploma or equivalent required.
- 15+ years of experience in healthcare revenue cycle functions, including Front End (registration, scheduling, financial clearance), Mid-Cycle (coding and charging), or Back End (billing, follow up, denials, and reimbursement).
- Ability to demonstrate improved and sustained performance in revenue cycle KPIs; either through management or individual contribution
- 5+ years of hands-on experience with Epic systems, including reporting and workflow optimization.
- Proven ability to analyze complex data and translate findings into actionable insights.
- Proven ability to create process documentation and communicate to operational resources
- Strong communication and leadership skills with the ability to influence and mentor others.
Preferred - Certification in healthcare revenue cycle (e.g., CRCR, CHFP) is a plus.
- Experience working in a consulting or client-facing environment.
- Experience with multiple clients or platforms (Epic HB/PB, Coding, AR, Front End)
- Experience with remote coaching
- Ability to travel 1x per quarter to near-shore location
For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.
