Job Family:
PFS General
Travel Required:
Up to 50%
Clearance Required:
None
What You Will Do:
The CommonSpirit Revenue Cycle Manager / Mission Liaison supports the Director in serving as an operational liaison between CommonSpirit revenue cycle leadership, market and facility leaders, Guidehouse Managed Services, Epic, CSI, and other vendor partners. This role supports revenue cycle stabilization, command center execution, market issue escalation, KPI review, workflow alignment, and operational readiness following the CommonSpirit revenue cycle transition. The Manager will help translate Director and leadership priorities into coordinated market-level execution, reinforce standard workflows, monitor revenue cycle performance, and support timely resolution of barriers impacting cash, claims, A/R, denials, NOA, billing, payment posting, charge capture, and related hospital revenue cycle functions.
- Support the Director as a visible revenue cycle liaison for CommonSpirit market, facility, and functional leaders during transition, go-live, and stabilization activities.
- Coordinate day-to-day operational alignment across CommonSpirit, Guidehouse, Epic, CSI, and vendor teams to identify, prioritize, and help resolve revenue cycle issues impacting performance.
- Assist with command center routines, including Liaison Leader Huddles, HB Acute Dashboard meetings, Market Top 10 preparation, National Top 10 review, and Revenue Cycle Executive Report Out preparation.
- Monitor revenue cycle KPIs and operational dashboards, including cash posted, A/R days, aged A/R, DNFB, CFB, clean claim rate, claim edits, denial trends, charge lag, registration quality, payment posting, and reconciliation metrics.
- Review daily market and functional performance trends, identify off-track areas, and escalate critical risks to the Director or appropriate leadership owner for resolution.
- Partner with operational leaders to validate work queue movement, assigned inventory completion, payer follow-up, denial resolution, billing correction activity, payment posting, account compilation, and account reconciliation.
- Compile account-level detail, issue summaries, payer trends, and supporting documentation needed to prepare CommonSpirit Market Directors for payer Joint Operating Committee meetings and targeted payer escalation discussions.
- Work directly with CommonSpirit Market Directors to support payer JOC meeting preparation, execution, follow-up, and issue mitigation activities designed to remove barriers, reduce payer friction, and improve cash acceleration.
- Support documentation, prioritization, and resolution of issues surfaced through ServiceNow, functional huddles, vendor meetings, operational dashboards, and local leadership escalation channels.
- Reinforce compliance with standard revenue cycle workflows, payer requirements, hospital policies, HIPAA, regulatory expectations, and approved CommonSpirit operating procedures.
- Coordinate with Patient Access, HIM, Coding/CDI, Revenue Integrity, Billing, A/R Follow-Up, Denials, NOA, Cash Posting, Credit Balance, Contract Compliance, and Finance leaders to address dependencies and operational gaps.
- Prepare executive-ready updates for Director review, including prioritized issues, root causes, mitigation plans, action items, owners, due dates, and next-day priorities.
- Provide operational presence during go-live and post-live stabilization by engaging with market teams, validating process adoption, and ensuring barriers are promptly routed to the appropriate owner.
- Support development and refinement of job aids, SOPs, reporting expectations, escalation pathways, meeting materials, and communication tools needed to stabilize revenue cycle operations.
- Demonstrate sound judgment, clear communication, operational urgency, and the ability to manage multiple priorities in a complex, multi-market hospital revenue cycle environment.
Manager Operational Expectations:
- Maintain a visible operational presence with CommonSpirit market and facility leaders, especially during transition and stabilization periods, while escalating strategic issues to the Director.
- Promote proactive issue identification, transparent communication, timely escalation, and disciplined follow-through on assigned action items.
- Partner with operational owners to confirm work is progressing in the host systems and that reporting reconciles to assigned worklists and source-of-truth data.
- Ensure payer JOC action items are documented, assigned, tracked, and escalated as needed to support issue resolution, improved account movement, and measurable cash improvement.
- Review daily productivity, quality, and inventory movement and escalate when expected progress is not achieved.
- Support a collaborative operating culture that reinforces accountability, urgency, mission alignment, and respectful partnership with CommonSpirit stakeholders.
What You Will Need:
- Bachelor’s degree and a minimum of 8 years of relevant healthcare revenue cycle experience; relevant experience may be substituted for formal education or advanced degree where appropriate.
- Hospital revenue cycle management or supervisory experience in a provider, health system, CBO, shared services, outsourcing, consulting, or managed services environment.
- Demonstrated experience supporting complex revenue cycle operations, transition support, operational stabilization, cross-functional issue resolution, and leadership communication.
- Strong working knowledge of hospital billing, A/R follow-up, denials, payment posting, cash reconciliation, revenue integrity, HIM/coding dependencies, NOA, patient access, payer escalation, and revenue cycle KPI management.
- Ability to support onsite or hybrid market engagement as required by the CommonSpirit operating model, including travel or onsite presence during critical transition and stabilization periods.
What Would Be Nice To Have:
Preference for candidates who can support the Director, CommonSpirit market leadership engagement, and transition activities with flexibility, urgency, and strong operational presence.
#LI-DNI
The annual salary range for this position is $77,000.00-$129,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
